Quality Assurance Supervisor

Job Title:

Quality Assurance Supervisor

Contract Duration: 1 year, possible extension

Location:

Irving, TX

Work Arrangement:
Onsite

The QA Supervisor will be responsible for overseeing the quality roles of the overall Mobile Refurbishment process. This role will provide leadership and direction to the team and work with internal and external parties in resolving quality issues as they relate to refurbished phones. This will include setting up quality processes and systems that insure product quality is met and maintained at the third‑party repair vendor to include areas such as ongoing quality review meetings, issuance and follow‑up on corrective action requests, onsite process audits and setting up quality checklists for inbound/inline/outbound inspections.

The QA supervisor will work closely with internal support teams as well as HQ/Factory in this regard as well. Expected to maintain direct customer communications for quality related concerns and/or alignment activity.

• Provides formal weekly/monthly reports on the repair quality performance of the third‑party vendor
• Works with a third‑party repair vendor to meet client's quality KPIs and to improve device repair quality by identifying root causes and implementing corrective actions
• Manages an internal inspection team and the completion of daily tasks and objectives
• Works with the staffing agency to hire and monitor the overall performance of the internal inspection team
• Coordinates customer reject returns for screening and/or expedites shipments of products
• Defines quality inspection processes and assesses the need for changes based on effectiveness
• Provides product audit checklists for the introduction of new repair models
• Coordinates internal teams to provide formal root cause and corrective action responses
• Performs onsite validation of carrier‑reported issues to ensure alignment and ability to escalates concerns to customers

• Prefers a Bachelor’s degree in Engineering or equivalent
• 5‑7 years of job related experience
• Thorough understanding of the ANSI/ASQC Z1.4 standards
• Experience with ISO 9000 to support certification audits is beneficial (not required)
• Proficient in MS Office including Excel, Word and Power Point
• Experience with using statistical process control and failure mode effect analysis (FMEA) applications
• Experience auditing internally and third parties with minimal documentation to insure process controls are in place and adequate
• Background in the wireless industry an advantage

• Ability to develop and maintain excellent working relationships with multiple levels within the company and with external contacts including customers, authorized service agents, sales & equipment service representatives, etc. Must be able to influence others in acceptance, approval and to provide technical clarification
• Ability to gather and analyze data from multiple sources, prepare spreadsheets, charts, graphs and tables of information and to plan and prioritize multiple work assignments
• Ability to read, write, provide critical technical review and prepare reports, technical manuals, test procedures and technical product information
• Work under very little supervision and guidance to identify and ensure achievement of company, customer, and team goals and to complete individual work assignments within established time frames
• Demonstrated ability to solve problems involving highly diverse conditions requiring creativity to search for solutions among learned things. Exposed to situations where only broad and general guidelines for solving problems exist. Job duties require analysis and judgement of functional practices and daily experiences to determine appropriate courses of action

• Requires domestic business travel up to 20% of the work time
• Operate PC and product test equipment more than 50% of work time in an alternating sedentary and highly mobile position
• Lift, move, or adjust general test equipment, boxes, supplies, materials or products weighing up to 50 pounds using proper materials handling equipment and procedures
• High level of visual acuity,…