Quality Manager

Job Description

Position Summary: The Quality Manager ensures all products meet customer requirements by leading the plant’s Quality Management System (QMS), driving daily quality activities, customer service support, and making informed decisions on quality issues. This role builds a proactive quality and continuous improvement culture by managing and improving processes that design quality into the product and verify conformance. The QM will lead these efforts and activities across 2 manufacturing facilities.

The Quality Manager oversees the accuracy and effectiveness of procedures, forms, work instructions, and communication to floor personnel, ensuring compliance with applicable standards and maintaining approval through all internal and external audits. As the facility’s SQF Practitioner, the QM leads SQF programs, tracks and resolves quality complaints, initiative, supports and drives continuous improvement projects and implements corrective and preventive actions. The role is deeply involved in daily QMS performance, monitoring controls, coaching teams, communicating with external stakeholders and partnering with managers and supervisors to investigate issues and develop sustainable solutions across the organization.

• Communicates safety policies, procedures, and practices
  • Follow, lead, and drive all safety policies and procedures
    • Ensure department personnel have completed Novolex safety training on time
    • Ensure department personnel follow all safety standards
    • Ensure department accident investigations and communications with plant staff.
• Communicates food safety and consumer safety policies, procedures, and practices
  • Ensure employees are empowered and encouraged to take the correct actions and report events that could impact food safety of the product.
  • Encourage a strong food safety culture and participate in GMP and food safety training and holds team responsible to follow all GMP policies.
• Participate in audits, corrective actions, and continuous improvement initiatives
• Communicate with all levels of the organization
• Development, implementation and administration of quality policies and procedures for all employees
• Establish and perform quality training programs for all employees
• Work with corporate quality to implement quality policies, perform corrective actions with the support of plant staff to ensure all policies and procedures are met and followed
• Oversee the development, implementation, review and maintenance of the SQF system, including food safety fundamentals outlined in the SQF Code
• Take appropriate action to ensure the integrity of the SQF system
• Lead all internal, customer, and 3rd party audits for the QMS and SQF system
• Communicate to relevant personnel all information essential to ensure the effective implementation of and maintenance of the SQF system
• Facilitate customer questions by establishing customer relationships and working with corporate quality and external stakeholders
• Collect, organize, analyze, and report process data to internal stakeholders to drive continuous improvement projects and processes
• Facilitate and assist support departments with technical expertise for Quality, SQF, and Process improvements
• Lead Continuous Improvement reporting, activities and training within the plant(s)
• Other miscellaneous duties as assigned by management

Company policies, procedures, and practices are implemented via this position. Quality of products is directly related to the effectiveness of individuals in this job. A broad base of current technical knowledge is required to ensure that standards are met, and efficiencies are maintained. Problem solving and decision-making abilities are essential for success.

• Bachelor’s degree with a minimum of 5 years of quality control management experience in a manufacturing environment, or relevant working experience is required
• SQF practitioner certification and/or internal auditor certification are highly desired
• Minimum of 3 years’ experience in an SQF or ISO certified manufacturing facility
• Successful track record and experience leading and implementing continuous improvement projects
• Demonst…