Front of House Team Member

Position Summary

The Front of House Team Member (Cashier) is responsible for creating a welcoming guest experience by greeting guests, accurately entering and processing orders, handling payments, packaging takeout orders, and maintaining clean, organized guest-facing areas. This position supports Pei Wei Asian Kitchen standards for hospitality, speed, accuracy, cleanliness, and quality service while working collaboratively with team members and management.

• Greet and welcome guests in a timely, friendly, and professional manner.
• Assist guests with menu questions, ordering options, spice levels, and basic product information.
• Accurately take and enter dine‑in, takeout, phone, and online orders into the POS system.
• Confirm order details to help ensure accuracy and guest satisfaction.
• Package takeout orders according to company standards and ensure orders are complete before handoff.

• Process guest transactions accurately using the POS system.
• Accept approved forms of payment, including cash, credit cards, and other company‑authorized payment methods.
• Make correct change and follow company cash handling procedures.
• Maintain accuracy when processing discounts, promotions, refunds, or adjustments as authorized.
• Protect company assets by following loss prevention, register, and payment processing procedures.

• Maintain cleanliness and organization of the front counter, beverage station, dining area, restrooms, and other assigned guest areas.
• Clean, sanitize, and stock work areas throughout the shift.
• Monitor guest‑facing areas and address cleanliness or supply needs promptly.
• Follow opening, shift, and closing procedures as assigned.
• Dispose of trash and maintain a safe, clean, and welcoming restaurant environment.

• Work cooperatively with back‑of‑house and front‑of‑house team members to support smooth restaurant operations.
• Communicate guest needs, order issues, supply needs, or operational concerns to management promptly.
• Follow company policies, dress code, safety guidelines, and operational procedures.
• Support other restaurant duties as assigned based on business needs.
• Maintain a professional, respectful, and guest‑focused attitude during all interactions.

• High School Diploma, GED, or equivalent preferred.
• Previous cashier, customer service, restaurant, or POS experience preferred.
• Ability to speak clearly and listen attentively to guests, employees, and management.
• Basic math skills and ability to process payments accurately.
• Ability to work calmly and effectively under pressure in a fast‑paced restaurant environment.
• Excellent interpersonal and customer service skills.
• Ability to work independently and as part of a team.
• Commitment to integrity, honesty, accountability, quality service, and guest satisfaction.

• Knowledge of basic POS system operations and cash handling procedures.
• Ability to learn restaurant menu items, ingredients, ordering options, and guest service standards.
• Ability to communicate menu information clearly and professionally.
• Ability to multitask while maintaining accuracy, speed, and attention to detail.
• Ability to follow written and verbal instructions.
• Ability to maintain clean, stocked, and organized work areas.
• Understanding of food allergy awareness and the importance of communicating guest needs accurately.

• Accountability
• Accuracy
• Adaptability
• Communication
• Dependability
• Guest service orientation
• Integrity
• Teamwork
• Time management
• Quality focus

• Follow company food safety, sanitation, and personal hygiene standards.
• Use proper cleaning and sanitizing…