Part Time - Outlet Customer Service Associate

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's Outlets.
• Seeks out customers to understand their needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information to customers regarding stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s Outlet programs.
• Provides prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance.
• Writes customer contracts and invoices for equipment rental.
• Cross-functionally trains in other areas of the Outlet to help deliver the best customer service.
• Generates leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs.
• In-stock: uses store systems to prioritize loads, print pricing labels, and look up items or item numbers for price and inventory information.
• Delivers merchandise by stocking shelves, replenishing supplies, and preparing merchandise in the department of responsibility based on customer requirements/specifications.
• Maintains clean, safe stores and monitors merchandise entering and leaving store entrances and exits and assists customers or associates who trigger the alarm.
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection.
• Ensures compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas.
• Maintains a safe and secure work environment, including daily safety reviews, hazard notes, keeping aisles clear, and securing doors and gates.
• Adheres to safety requirements relevant to job duties, including top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operates store equipment as needed depending on role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compactors).
• Performs other duties as assigned.
• Additional responsibilities specific to PROs in a Lowe’s Outlet.
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions.
• Assists Pro customers to find product by walking to the correct aisle and bay and helps load products for a faster “in and out” shopping experience.
• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs and uses the SMART phone and sales terminal to enroll customers into these programs.
• Uses point-of-sale terminals to process walk-up, phone, email, and online orders, and calls vendors to verify product availability and cost as needed.
• Additional responsibilities specific to the Outlet Department: helps customers have a positive shopping experience by neatly displaying up-to-date pricing and signage; uses cash register to process sales transactions; delivers excellent customer service during checkout to encourage return visits; completes freight and merchandising fulfillments, moves stock as delivered, schedules shipments, and checks order quality and accuracy; processes returns to Distribution Centers and disposes of/returns items;
  
  coordinates deliveries from beginning to end and serves as the expert for answering questions and solving problems related to deliveries; inspects merchandise prior to loading and delivery, prepares items for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns; inspects and cleans interior areas and exterior areas as needed; keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance.

Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 100 home improvement company…