Service Supervisor

Job Information

• Location:
  
  4010 N MACARTHUR BLVD, IRVING, TX, 75038, US
• Banner:
  Tom Thumb
• Union Status:
  Non-Union
• Job Identification: 695757
• Job Category:
  Retail, Store Ops
• Posting Date: 04/07/2026, 04:37 PM

Job Summary:

The Service Supervisor supports front‑end operations by providing day‑to‑day supervision of customer service areas, registers, and front‑end associates. This role ensures consistent service execution, policy compliance, cash handling accuracy, and a positive customer and associate experience while supporting store and service leadership.

• Front‑End Supervision & Service Execution
  • Supervise daily front‑end activities, including registers, self‑checkout, service desk, and customer flow.
  • Ensure excellent customer service and prompt resolution of routine customer concerns.
  • Maintain front‑end cleanliness, organization, and readiness throughout the day.
• Associate Support & Work Direction
  • Provide daily work direction to front‑end associates.
  • Reinforce service standards, productivity, and customer engagement expectations.
  • Support training and onboarding of new front‑end associates.
  • Act as a resource for associates regarding front‑end processes and procedures.
• Cash Handling & Compliance
  • Ensure proper cash handling, till accountability, and adherence to cash office procedures.
  • Support refunds, voids, overrides, and tender policies in accordance with company guidelines.
  • Monitor register activity for accuracy and elevate discrepancies as needed.
  • Assist with audits, documentation, and compliance requirements.
• Customer Experience
  • Deliver a positive and professional customer experience at all times.
  • Address customer questions or concerns efficiently and respectfully.
  • Model service behaviors that reinforce speed, accuracy, and friendliness.
• Safety, Loss Prevention & Policies
  • Ensure compliance with company policies, safety standards, and front‑end procedures.
  • Maintain a clean, organized, and hazard‑free work environment.
  • Support loss prevention efforts and shrink reduction initiatives.
• Collaboration & Coverage
  • Partner with the Service Operations Manager, Service Ops Assistant, and store leadership to support daily operations.
  • Provide leadership coverage during peak periods or when service leadership is unavailable.
  • Support store initiatives, promotions, and special projects as assigned.

• Strong customer service, communication, and leadership skills.
• Knowledge of front‑end operations, cash handling, and customer service standards.
• Ability to manage multiple priorities in a fast‑paced retail environment.
• Basic proficiency with POS systems and front‑end technology.
• Ability to lead by example and reinforce accountability.

• High school diploma or equivalent required.
• Previous retail customer service or supervisory experience preferred.

• Ability to stand, walk, bend, and lift up to 40–50 pounds as needed.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/Vacation pay, paid holidays, bereavement pay and retirement benefits (pension and/or 401(k) eligibility).

Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

For roles in Washington State:
Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.