Store Manager, Retail & Store Manager

Company Overview

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career.

We offer formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan. We value bringing our whole selves to work and champion diverse perspectives, individuals and teams.

Job Category

Retail

Position Summary

Responsible for every aspect of the store operation, including selecting, coaching and developing store teammates as well as merchandising, advertising and promotion of products and services.

Pay Range

$61,300.00 - $

Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.

Responsibilities

• Customer service.
• Drive store sales and promotions.
• Build customer satisfaction and loyalty, creating results for teammates, customers and the company.
• Understand alternative tire sourcing and competitors.
• Track and meet payroll, budgets and store goals.
• Keep records and relevant financial information current.
• Manage, schedule and assign staff according to their skill level.
• Attend paid training to stay up-to-date with new developments in the automotive service industry.
• Follow up with customers to obtain feedback and ensure they are satisfied with received services.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma or equivalent.
• Demonstrated success in retail sales management.
• Problem solving skills related to customer complaints.
• Aptitude to manage inventory, order scheduling, and merchandising displays.
• Ability to assist customers with personal sales as well as complaints to ensure retention and loyalty.
• Exceptional teammate and customer communication skills.
• Negotiation and conflict resolution skills.
• Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles.

Preferred Qualifications

• 2 year college degree or equivalent.

Our Benefits

• Medical, Dental and Vision – Starting day 1 for all teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available

Our Values

• Professional Development:
  Resources to help you level up at any career stage.
• Community Involvement:
  Working with local communities and giving back where we can.
• Integrity & Teamwork:
  Doing things right, together.

At Bridgestone, you are Free to Be

We believe people can provide superior service when they bring their whole self to work. We are building a diverse team and welcome your perspectives.

What We Offer

We foster co-creation opportunities and empower you to be creative and curious to make mobility safer, more efficient, and more sustainable. We offer:

• A supportive onboarding experience for a smooth transition.
• Opportunities to develop and grow through training and mentorship.
• Corporate Social Responsibility activities.
• A global, dynamic and challenging work environment.
• Agility, work/life effectiveness, and long-term well-being.
• A diverse and inclusive team.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or sponsorship requirements may disqualify you from employment.