Store Manager Western US Markets

Store - DFW-IRVING, TX

• Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws; ensure execution of company policies and standards; hold team accountable for store conditions and results.
• Deliver sales plan/profit plan and other KPIs in collaboration with annual performance objectives; manage the store team to achieve their role KPIs.
• Lead the execution of customer brand promises.
• Implement and lead shrink and safety programs to deliver set goals.
• Use company tools to set, prioritize, and communicate goals while providing overall management to team members and customers.
• Staff the store with qualified team members: hire, train, observe, and coach the team to achieve results; lead the performance management process and, if necessary, disciplinary process; identify talent and develop team members for advancement; utilize leadership competencies for continued self‑development.
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
• Serve as Manager on Duty (MOD).
• Maintain operational understanding of all store departments; be cross‑trained, and ensure all managers are cross‑trained in custom framing selling and production.

• No additional duties required beyond the stated responsibilities.

• Retail management leadership experience.

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Some lifting of heavy items and accessing high shelves by ladder or similar equipment.
• If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process and find a reasonable accommodation.

• Public retail store setting supervising team members and taking care of customers; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled; some outdoor work; frame shop contains glass cutter and heat press.
• Work hours include nights, weekends, and early mornings.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate, and be better together.

Michaels is committed to the full inclusion of all qualified individuals. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care.