Correspondence Team Manager, Client Service Center

Correspondence Team Manager, Client Service Center

Louis Vuitton Client Services is seeking a motivated, passionate Correspondence Team Manager who possesses a client-centric mindset to join our team at our Irving, TX campus!

In this role, you are responsible for the proper management and day-to-day support for Correspondence Advisors who handle all Client contacts (via inbound phone calls, emails, live chat, and social media).

This role will proactively foster the achievement of the Correspondence Key Performance Indicators (KPIs), consistently coach, motivate, develop, and train a team of Correspondence Advisors team to ensure the successful execution of daily operations, ensuring the highest level of client experience is delivered.

You are responsible for further developing the loyalty of the client and promoting the image, the Brand, and the products of Louis Vuitton.

To be successful in this role you should demonstrate a positive enthusiastic demeanor and have excellent communication skills! We use a variety of systems, so you should be able to multitask and use various systems simultaneously.

We are looking for an individual who can thrive working within a fast-paced and evolving international business environment as well as work autonomously, be detailed, and able to handle high volume and multi-task workloads.

• Ensure business opportunities are maximized by being a visible presence and support, exploring creative solutions that will benefit the Client and the brand, resolving complex client situations, and ensuring the Louis Vuitton Promise standards are achieved
• Provide backup coverage for phone, email, live chat, and social media communications as needed
• Learn and master Brand and product knowledge; stay up-to-date on all product, company, and department initiatives through participating in all relevant CSC and department training and initiatives.

• Minimum 4+ years in a similar role with direct reports and leading others, preferably in a client-centric environment as management in retail, luxury retail, digital selling, or hospitality
• Consistent track record in developing highly successful, goal-oriented teams
• Excellent verbal and written communication skills
• Strong intuition for business with a commercial mindset; entrepreneurial spirit
• Very proficient in Outlook, Excel, PowerPoint, and Microsoft applications
• Requires Weekends, Evenings, and Holiday availability
• Must be able to work onsite in Irving, TX.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

The appointed candidate will be offered a salary within the range of USD $80,000 - $100,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat‑top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential.

We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.