Merchandising Lead

Position Summary

Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns, and promoting the company’s products and services. Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines.

Supports the Open Door Policy, participates in recruiting, hiring, scheduling, promoting, coaching and evaluating associates. Receives and stocks supplies and merchandise, organizes and maintains the sales floor, and completes required documentation. Maintains safety of facility, monitors food and merchandise quality, oversees picking and staging of club pick‑up orders, develops and implements processes to meet business needs, promotes compliance with company policies and ethics, leads and participates in teams, and models how to adapt to change or new challenges.

Embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, helps attract the best talent, builds strong and trusting relationships, and acts with integrity and regulatory awareness.