Irving CFT - Cross Functional Rep - Part time

Cross-Functional Representative

As a Cross-Functional Representative, you'll provide general customer service, checking on the front end, and work across multiple departments in packaging, stocking, rotation, production, and sanitation duties. Key responsibilities include providing excellent customer service, answering customer questions regarding products, taking orders, assisting with product selection, and using suggestive selling techniques to meet customer needs and build department sales. You will also make regular product announcements to inform customers and work a flexible schedule to accommodate shifts of different departments.

Performs duties in multiple departments, to include technical or perishable areas such as bakery, floral, market, etc. Performs stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across total Store, in multiple departments. Builds, stocks, and maintains displays and fixtures Assists with inventory control; loads, unloads, and moves product Slices, packages, labels, rotates, merchandises, culls, and prices product Gains knowledge of multiple departments;

applies understanding of processes / policies Complies with Store and department SOPs, policies, and applicable laws For the Service cross functional team, works as a Checker when not performing Cross Functional duties Food Safety / Sanitation:
Ensures compliance with departmental / Store SOPs for food safety and sanitation Properly operates and maintains all equipment Cleans / sanitizes sales floor, display cases, prep areas, and equipment.

Qualifications &

Key Requirements:

Age Requirement: 18+

Work Experience:

6+ months of experience in H-E-B Store operations
- Required Knowledge/Skills/Abilities:
Knowledge of computer systems (Symbol, ACR, label machine) - Required Customer service and interpersonal skills
- Required Verbal / written communication and reading skills
- Required Ability to adapt to performing a wide range of duties across multiple departments
- Required Ability to work autonomously
- Required

Education:

HS Diploma or GED or equivalent
- Required

Licenses/Certifications:

Completion of Company Orientation and Safety Training
- Required Physical Demands &

Working Conditions:

Function in a fast-paced, retail environment, requiring detailed and precise tasks Work with Customers, staying attentive to their needs Work flexible schedules to accommodate differing department shifts Perform the following, based on your Department:
Bakery:
Constantly reach at waist, grasp Frequently stand, walk, reach at shoulder, bend Occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 50 lbs, and manage in excess of 70 lbs
** Dairy / Frozen / Grocery / Market:
Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold conditions, loud noise DAIRY:
Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
** FROZEN:
Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
** GROCERY:
Demonstrate the ability to lift 50 lbs, and manage in excess of 80 lbs
** MARKET:
Demonstrate the ability to lift 40 lbs, and manage in excess of 40 lbs
** Deli:
Constantly reach at waist, grasp Frequently stand, walk, stoop Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot conditions, loud noise Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
** Cosmetics / Drugstore / General Merchandise:
Constantly reach at waist, grasp Frequently stand, walk Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions, loud noise, ambient temperatures COSMETICS:
Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs
** DRUGSTORE:
Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
** GM:
Demonstrate the ability to lift 50 lbs, and manage in excess of 45 lbs
** Floral:
Constantly reach at waist, grasp Frequently stand, walk Frequently be exposed to cold conditions Occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet, cold, hot…