Key Account Manager – Food Service

Description

Position Summary:

The Key Account Manager — Food Service is responsible for managing, retaining, and expanding relationships with Liquid Environmental Solutions’ largest national and multi-location customers. This role focuses on long‑term account growth, contract renewals, service expansion, and executive‑level relationship management within an assigned base of existing national accounts.

The ideal candidate is a consultative, relationship‑driven sales professional who thrives in complex, multi‑stakeholder environments and is comfortable partnering cross‑functionally to deliver enterprise‑scale customer solutions.

• Base Salary: $75,000 — $85,000
• Variable Compensation:
  Eligible for additional Quarterly compensation through a combination of commissions, bonuses, and performance incentives
• Total Compensation Potential:
  Between $110k to 150k is expected with anticipated performance!

(Specific incentive structures vary by account performance, renewals, expansions, and strategic initiatives.)

• Manage and grow a defined portfolio of large, national and multi‑location customer accounts with a strong focus on retention and expansion.
• Build and maintain trusted relationships with executive‑level decision makers, as well as operational, financial, and procurement stakeholders within customer organizations.
• Serve as the primary owner of the customer relationship, ensuring alignment between customer needs and LES solutions.
• Prepare, deliver, and present Quarterly Service Reports / Business Reviews that provide insight into performance, opportunities, and growth strategies.
• Lead contract renewals and negotiate expanded scope, pricing adjustments, and service enhancements in alignment with company guidelines.
• Identify and develop upsell and cross‑sell opportunities within existing accounts by applying consultative selling techniques.
• Partner cross‑functionally with Operations, Implementation, Finance, Legal, and Corporate Support teams to deliver consistent, high‑quality customer outcomes.
• Develop and execute account plans that include growth objectives, sales strategies, implementation timelines, and customer success milestones.
• Schedule and conduct regular in‑person meetings with customers to maintain relationships, advance renewal or expansion discussions, and strengthen long‑term partnerships.
• Accurately document all account activity, opportunities, and pipeline data within the company CRM system.
• Lead and coordinate the implementation of new locations or expanded lines of business within existing customer accounts, ensuring smooth execution and communication.
• Maintain a professional, responsive, and customer‑focused communication approach.
• Perform other duties as assigned that are reasonably within the scope of the role.

• Proven experience managing large, multi‑location or enterprise customer accounts in a B2B environment.
• Strong consultative selling skills with the ability to uncover needs, influence decisions, and position value‑based solutions.
• Demonstrated success in contract renewals, account expansion, and long‑term relationship management.
• Experience presenting to executive‑level stakeholders using data‑driven insights and clear recommendations.
• Ability to manage complex account dynamics involving multiple locations, departments, and decision makers.
• Strong organizational skills with the ability to manage multiple priorities and account plans simultaneously.
• High level of professionalism, communication skill, and executive presence.
• Comfort working cross‑functionally to deliver customer solutions and manage implementations.
• Strong CRM discipline and familiarity with sales operating rhythms, forecasting, and reporting.

• Bachelor’s degree or equivalent professional experience (required).
• Minimum of four (4) years of outside business‑to‑business sales or account management experience.
• At least two (2) years managing multi‑location, regional, or national customer accounts within the restaurant, grocery, or retail industries.
• Demonstrated, consistent history of meeting or exceeding revenue, renewal, or account growth goals.

Liquid Environmental Solutions is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, protected veteran status, or disability.

Equal Opportunity Employer — M/F/Disability/Veteran