Client Success Associate

What makes Gartner a great place to work? We are recognized worldwide as a great place to work year after year. We have been named one of Fortune’s World’s Most Admired Companies, a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index, and a Best Place to Work for Disability Inclusion by the Disability Equality Index.

Our teams are diverse and inclusive, and we offer flexibility and autonomy to help you achieve your best work.

The Client Success team follows a Client for Life philosophy. Associates in this role ensure that every Gartner client receives value far exceeding their investment. You will understand and surface client business priorities, surface challenges, and identify the most effective ways to support the client in making the right decisions. Your responsibilities include onboarding clients, proving the value of Gartner services, and stimulating client engagement of products used by large client teams.

• Partner with clients ranging from senior C‑level executives to junior client professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure their success with their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by introducing Gartner services and capabilities to prospective and new clients, managing accounts, and connecting clients with the Gartner expert community.
• Identify client priorities and align Gartner’s resources to provide best‑in‑class service that enables clients to achieve their priorities and maximize the return on investment in their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.

• Bachelor’s degree preferred along with 6+ months of relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

• Competitive salary, generous paid time off policy, charity match program, medical, dental, and vision plans, parental leave, employee assistance program (EAP), 401(k) matching, and more!
• Collaborative, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

At Gartner, Inc. (NYSE: IT), we guide the leaders who shape the world. Since 1979, we have grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries. We hire associates with intellectual curiosity, energy, and the drive to make a difference. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights.

Gartner offers world‑class benefits, highly competitive compensation, and disproportionate rewards for top performers.

Salary range: $53,000 – $77,000 USD (actual salary may vary by education, experience, and location). In addition to base salary, employees may participate in an annual bonus plan based on company and individual performance or a role‑based, uncapped sales incentive plan.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. Qualified individuals with a disability or a disabled veteran may request reasonable accommodations. Contact Human Resources at +1 (203) 964‑0096 or by email at Applic

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