Global Client Success Partner, Conferences

The Global Client Success team members align themselves to the North America & Internal Account Executive teams to deliver value to Global accounts and ensure they have got the conviction to renew and grow their partnership with the conference business. This is a critical role that drives client retention and builds a strong foundation for growth.

• Serve as primary point of contact for clients as it relates to client onboarding and maximizing the components of their sponsorship package whether virtual or live conference (logo, booth, registration, product literatures, promotional banners)

• Support assigned Global accounts sold by North America & International Account Executive (AE) teams

• Understand the sponsor products and act as trusted advisor during the course of an event cycle to assure best use of each purchased product offering

• Develop in-depth knowledge of the client’s business, industry to drive meaningful engagement and strategically align to provide value-added interactions

• Partner with AE’s to hold calls with Marketing & Sales power contacts to ensure a mutual understanding of client’s goals, objectives, and measurements of success.

• Support AE in identifying potential new revenue opportunities

• Work with both North America & International AE teams to ensure consistency in value delivered to client across geographies

• Collaborate effectively with the wider conference business: operations, content, program management and marketing teams to enable the success of clients

• Partner with the Sales Organization to drive satisfaction, account retention and growth

• Support Account Executive through client renewal process by presenting on evidence of value received as confirmed by the client to be utilized in driving the renewal

• Partner with Content Liaison to ensure alignment of sponsor content to event content

• Participate in client facing meetings including quarterly business review’s representing Gartner Conference's service value story and the strength of our sponsor ships

• Cultivate and expand existing business relationships through frequent pro-active client interactions to understand client’s business, industry, and mission critical priorities

• Drive high client call activity to ensure timely on-boarding and pro-active service delivery pre-event, onsite and post-event

• Evaluate and track the client experience at every conference allowing for improved processes and actions

• Provide evidence of value received as confirmed by the client to be utilized in driving the renewal

• Join Sales on client calls and meetings as needed to support sales or secure a renewal

• Passionate about service delivery and driven by client success

• Strong business acumen

• Ability to receive, interpret and react to client requests in a customer focused manner

• and high degree of professionalism

• Highly organized with a strong attention to detail

• Excellent written and verbal communication skills including presentation skills and persuading others

• Ability to manage multiple deadlines, prioritize and work under pressure

• Ability to work independently and within a team

• Proficiency in the MS Office suite and G-suite

• Willingness to travel and offer onsite event support to clients (travel to 4-8 events a year)

• Willingness to travel to client facing meetings

• Bachelor’s degree

• 5+ years in account management or client Success

• Events experience preferred, not required

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