Business Development Representative

Puro Clean of Irving has been serving the community with dedication and excellence for over 10 years. Our customers love us for our swift response times and commitment to restoring their properties with care. Employees appreciate our supportive work environment and opportunities for professional growth within the restoration industry.

Promote and sell franchise services in assigned territory, which results in meeting or exceeding assigned sales goals. Grow and develop customer base by utilizing a systematic process to identify new prospects and to contact and follow up with customers routinely. Conduct repetitive contact calls to build relationships and educate customers on why Puro Clean is the best cleaning and restoration company.

Monitor and follow up on all assigned jobs, ensuring customer needs are met.

Established sales goals are met or exceeded. The customer base is diverse, and new customers are added routinely. Both internal and external communications are timely and effective. Customer jobs are completed, either meeting or exceeding customer expectations.

• Executive:
  Customer Satisfaction — Communicate with centers of influence (COIs) to resolve concerns promptly, aiming for a response within 24-48 hours through face-to-face meetings, phone calls, or emails.
• Marketing:
  Sales and Marketing Activity — Systematically set up closing appointments by utilizing established methodologies or tools for consistency.
• Maintain and update assigned contact lists with necessary additions or deletions in Puro Logic/Luxor.
• Conduct daily objective-to-objective marketing contacts and build customer relationships and rapport by educating them on why Puro Clean is the best cleaning and restoration company.
• Visit clients at a minimum of once every 3 weeks to maintain top-of-mind relationships.
• Document client visits in real-time in Puro Logic/Luxor CRM upon completion of the visit.
• Participate in professional associations, provide Lunch-and-Learns, and promote continuing education (CE) courses.
• Marketing:
  Professional and Personal Development — Actively develop sales skills through ongoing training and practice; gain in-depth understanding of production and estimating processes relevant to the restoration industry; familiarize oneself with Puro Logic and Luxor CRM resources and deepen industry knowledge continually.
• 5. Additional:
  Other Duties, as Assigned — Proactively take ownership of roles and responsibilities, demonstrate initiative, and approach recurring and unique tasks with problem-solving skills to ensure efficient completion.
• 6. Reporting and Analysis — Generate regular reports outlining sales activities, performance metrics, and progress towards sales quotas; analyze data to identify trends and opportunities for improvement.
• 7. Client Relationship Management — Foster and maintain strong relationships with existing and potential clients; ensure regular follow-ups and provide exceptional customer service to maximize satisfaction and retention.
• 8. Collaboration and Teamwork — Collaborate with internal teams such as marketing, operations, and customer service to align strategies and ensure a cohesive approach toward business goals.
• 9. Goal Setting and Performance Reviews — Set clear, achievable goals aligned with company objectives; regularly review performance and seek feedback for continuous improvement.
• 10. Ethical and Legal Compliance — Adhere to ethical standards, company policies, and legal requirements in all business dealings and interactions.

This comprehensive list aims to cover various aspects of the role, guiding the Business Development Representative toward effective performance and contribution to the company's success while maintaining professionalism and ethical standards.

With over 300 locations across North America and Canada, Puro Clean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a…