Customer Service Representative

Your Job

Smiths Interconnect, a Molex company, is seeking a Customer Service Representative who is detail-oriented and reliable to join our team in Irving, TX.

Assist in driving sales and revenue through continued inside sales and marketing efforts while meeting or exceeding customer expectations. Use all principles of good salesmanship, including selling and servicing via telephone and email. Support the Tech Sales and Account Managers in all sales efforts. Work with all internal departments to resolve customer issues to ensure customer satisfaction.

• Act as the point of Contact along with Account Managers to ensure a fast response to all inquiries, internal and external.
• Work as part of the sales team, which includes Tech Sales and Planners, to insure on-time delivery goals are met, track customer orders, and advise customers on late items.
• Responsible for Contract Review in Salesforce to ensure all Smiths requirements are met; process, prepare and follow-up on quotes.
• Ensure that the product is returned for repair or credit is handled with priority.
• Meet the 24
  
  Hr to 48
  
  Hr Sales goals for response time on data entry of orders and quotes.
• Research status of orders, process expedites, reschedules, returns of material.
• Refer qualified leads to appropriate Tech Sales Engineer or Sales that do not meet inside sales criteria.
• Manage inside sales and business relationships within assigned region.
• Participate in conference calls between internal groups to provide timely updates to the sales orders, cases, etc.
• Adhere to the appropriate departmental sales processes, procedures, and policies.
• Provide backup support to other Inside Sales Representatives as needed, including delegating the workload.
• Produce reports as needed and required.
• Other work-related duties as assigned.

• 2-3 years inside sales experience, in the semiconductor industry preferred.
• 2 years college, preferred.
• Strong computer skills, including Word and Excel.
• Detail oriented.
• ERP experience – Epicor ERP preferred.

• Ability to drive change and improvements.
• Ability to organize, plan and prioritize tasks effectively to achieve targets.
• Salesforce experience.

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify.

We provide essential resources and support to build and maintain physical, financial, and emotional strength. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.