Aftermarket Account Manager

At Loftin, we provide certainty in an uncertain world by delivering reliable generator power solutions our customers can count on. Family owned and operated for nearly 50 years, we’ve built a legacy on relationships, problem-solving, and doing things the Loftin way — with consistency, integrity, and a people-first mindset. We’re not just providing an elite experience in power – we’re empowering people.

Our team is family-focused, growth-minded, and driven to provide solutions that last by developing people who never stop learning. When you join Loftin, you become part of something bigger — a community dedicated to powering progress and shaping a more dependable future.

You are a reliable, customer-focused problem solver. You effectively communicate, and listen, through cooperation and teamwork. You are always looking to improve whether learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done!

The Aftermarket Account Manager will be the primary point of contact for Loftin Equipment Company with external customers to facilitate the sale of Maintenance Agreements. This hands‑on customer facing role allows for the improvement of communication with our customers and the ability to identify and meet their needs more rapidly and precisely. The main function of the role is the selling of Maintenance Agreements, and the ability to sell replacement equipment, quoted repairs (time and materials), and rental equipment.

• Strong communication skills, to include written, oral, and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.
• Builds and maintains strong working relationships with customers (internal and/or external) and coworkers; establishes confidence and shares knowledge with others.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive team environment; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
• Does what it takes to get the job done for the customer and/or team; nimble, adaptable, resilient, and a bit entrepreneurial; demonstrates learning agility when further developing technical, functional, and interpersonal skills.
• Resourceful problem solver; uncompromising customer service inside the organization and out; never get complacent.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Determines appropriate action beyond health and safety guidelines; observes all safety and security procedures; reports potentially unsafe conditions immediately; uses equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following.

• Expand Loftin's reach by selling maintenance agreements, quoted service repairs, rental equipment, industrial sales, and value-based maintenance programs within the assigned Area of Responsibility (AOR).
• Collaborate with the aftermarket team to identify newly started units and solicit customers for potential maintenance agreements, aiming for a 30% conversion rate.
• Utilize Loftin‑mandated tools to track progress and achieve sales goals.
• Partner with the estimating team on all large projects.
• Serve as the account manager for major accounts and those assigned by the Sr. Strategic Operations Manager.
• Ensure all team members adhere to safety procedures on a daily basis.
• Consistently deliver an exceptional customer experience.
• Mentor and coach newly added team members to aid in their development.
• Analyze customer data to develop tailored plans and manage a CRM database.
• Perform job walks, meet customers, and identify needs to create solutions.
• Engage in external sales activities and build internal/external relationships.
• Resolve issues promptly and adapt strategies to customer dynamics.
• Identify…