Sales Operations Specialist

Savvas Learning Company is a global education company that produces award-winning learning solutions that empower educators and engage students with the highest quality content.

Recognized as an industry leader, we serve millions of K-12 learners with innovative, student-centered educational programs that turn today's classrooms into active learning environments. By embracing technology, personalized learning, and immersive experiences delivered across multiple platforms, we design our learning solutions to be more accessible and relevant to each student.

Our award-winning, high-quality instructional materials span every grade level and discipline, from evidence-based, standards-aligned core curricula and supplemental and intervention programs to state-of-the-art assessment tools and the industry's most innovative portfolio of college and career readiness solutions - all designed to meet the needs of every learner.

Savvas Learning Company seeking a Sales Operations Specialist to join our team in supporting the Learning Services Sales Organization across designated states and markets throughout the United States. The ideal candidate is a highly organized, proactive, and detail-oriented professional who thrives in a fast-paced environment. This individual will partner closely with Account Executives and serve as a key liaison between Sales, Finance, and Customer Service, ensuring seamless communication, operational efficiency, and exceptional support for both internal and external customers.

Success in this role means approaching each task with keen attention to detail while maintaining the ability to understand the bigger picture and how the details contribute to the larger goal. Specialists are self-directed when needed and demonstrate the thoughtfulness and maturity to recognize when to take the initiative and when to consult with the team. Additionally, candidates who can handle multiple projects simultaneously and operate in a demanding work environment will be successful.

This position is expected to work in the Irving, TX office with the potential to convert to a hybrid role with onsite responsibilities after a successful period of training.

Responsibilities:

• Quote Creation:
  Create or manipulate quotes using Sales Force and Microsoft Excel adhering to all finance, business, and system policies
• Develop and maintain a thorough understanding of state adoption programs, policies, and processes to effectively support sales initiatives and customer needs.
• Create spreadsheets and other documentation to accurately represent the proposed structure of a complex deal; provide clear and complete directions to order processing to reduce any booking delays
• Project Management:
  Manage quotes, sample orders, folder creation, or other types of projects for your sales teams to ensure that deadlines and high-quality demands are met
• Respond to customer phone calls and emails; act as an agent of the Sales team to facilitate requests or solve escalated issues, liaison with internal teams including Customer Service to ensure that purchase orders and quotes are efficiently processed and resolve any issues
• Marketing folder and binder creation:
  Create, assemble, package, and ship marketing and product folders and binders to support sales campaigns for our sales markets. Involves printing, making copies, assembly, packing, and shipping.
• Review escalated scenarios or issues, use systems and other resources to identify the scope of the issue, determine solutions, and provide direction to internal groups to resolve
• Compile informational analysis and database projects as needed
• Demonstrate teamwork, dedication, and a commitment to excellence
• Interact with all levels of management; communicate effectively via email and verbally
• Create spreadsheets and other documentation to accurately represent the proposed structure of a complex deal; provide clear and complete directions to order processing to reduce any booking delays

Qualifications:

• 2-3 years of sales operations/admin-related experience preferred.

• Salesforce, Google Suite, SAP, and Oracle experience are highly preferred.
• Microsoft Excel skills are required.
• Outstanding communication skills including verbal, written, and active listening.
• Strong organizational skills with an ability to set priorities, meet critical deadlines, juggle projects, and produce high-quality and accurate work under time constraints.
• A strong sense of urgency in undertaking the execution of tasks, and an impressive ability to think ahead, be proactive, and show initiative.
• Able to solve problems through thorough research and analytical skills.
• Learn, develop and maintain sales processes and workflows.
• Must be detailed oriented both in your work and communication.
• Must be able to lift and move boxes weighing at least 35 lbs.

Disclaimer

This job description is meant to describe the general nature of the job to be performed and is not intended to be an all-inclusive listing of job duties or responsibilities that are required of the…