Sales Development Representative

Summary

Job title:

Sales Development Representative

Job

Department:
Software VAR

Location:

null-null

Description

Summary:

The Sales Development Representative (SDR) at Factory

XT is an entry-level sales role focused on driving growth through the identification and qualification of new opportunities for enterprise software solutions tailored to the manufacturing sector. Factory

XT specializes in advanced Manufacturing ERP, MES (Manufacturing Execution Systems), CMMS (Computerized Maintenance Management Systems), and manufacturing analytics.

As a SDR, you will build foundational sales skills while helping manufacturers optimize their operations through digital transformation. Successful BDRs at Factory

XT have a clear path to promotion into Account Executive and other strategic sales roles, making this an ideal starting point for a sales career in the manufacturing technology space.

As a Sales Development Representative (SDR), you are a key player in our organization's sales process. In this role, you will be responsible for supporting the sales efforts by developing marketing qualified leads, outbound contacts, managing inbound inquiries, maintaining key customer relationships, and ensuring the smooth execution of sales processes. This position serves as a critical liaison between marketing, sales and customers, helping to drive efficiency and growth.

Ideal location is the Los Angeles southern California area.

Reports to:

Factory

XT Managing Director

Minimum Qualifications:

+ Must be at least 18 years of age

+ Current, valid driver's license with acceptable driving record

+ Authorization to work in the United States (without requiring work authorization sponsorship by CED now or in the future)

+ Resilience:
Ability to handle rejection and maintain a positive, persistent attitude-essential for outbound software sales.

+ Communication:
Strong written and verbal communication skills, including the ability to clearly and concisely communicate Factory

XT's value proposition for manufacturing solutions.

+ Research proficiency:
Talent for thorough market research to understand manufacturing industry trends, competitors, and customer pain points related to ERP, MES, CMMS, and analytics.

+ Tech savviness:

Experience with CRM software, prospecting tools (e.g., Linked In Sales Navigator), and interest in manufacturing software platforms.

+ Self-starter mentality:
Highly motivated, competitive, and able to work independently to exceed targets in the enterprise software space.

Preferred Qualifications:

+ Bachelor's degree in Business, Engineering, Information Technology, or a related field (or equivalent experience).

+ No prior software sales experience required; experience in manufacturing or SaaS sales is a plus.

+ Strong ability to build relationships and collaborate with cross-functional teams.

+ Exceptional organizational and time management skills, with attention to detail in tracking sales activity.

+ Adaptability to a fast-paced, evolving manufacturing technology environment.

+ 1-3 years of sales or customer support experience, ideally in industrial, electrical, or automation sectors

+ Strong proficiency in Microsoft Office, especially Excel, Outlook, and PowerPoint, to manage customer data, prepare reports, and support sales communications

+

Experience with CRM software (e.g., Salesforce, Microsoft Dynamics)

+ Experience in B2B software sales or business development targeting manufacturers.

+ Familiarity with ERP, MES, CMMS, manufacturing analytics, or related software solutions.

+ Comfort with data analysis and metrics-driven outreach

+ Self-motivated, with a process-oriented mindset and a team-first attitude

Working Conditions:

+ Primarily based in an office environment.  Will require long periods online, on the phone, at a desk.

+ Conditions vary based on needed activities and will include sales events, shows, and training.

+ Some activities will include lifting (maximum 50 lbs.), sorting, standing, and possible extreme heat/cold conditions.

Supervisory Responsibilities:

No

Essential Job Functions:

Lead Qualification & Outreach

+ Outbound sales target development

+ Respond promptly to inbound inquiries and web leads.

+ Qualify prospects based on defined criteria (industry, product fit, urgency, etc.).

+ Coordinate meetings between prospects and outside sales reps.

Customer Relationship Support

+ Maintain regular contact with existing customers to support repeat business.

+ Handle basic product questions and escalate technical inquiries to product specialists.

+ Track customer needs and route opportunities to the appropriate internal resources.

Sales Process Management

+ Update and manage CRM records to ensure data accuracy and pipeline visibility.

+ Prepare quotes and proposals based on predefined templates and pricing rules.

+ Follow up on outstanding proposals and assist in closing low-complexity sales.

Cross-Functional Coordination

+ Collaborate with purchasing and technical support to ensure timely order fulfillment.

+ Monitor order progress and…