Surgical Technology Services Specialist

Position Summary

The Surgical Services Specialist is responsible for driving strategic sales initiatives in an assigned territory, which includes identifying, qualifying, and closing new business booking opportunities. The SS Specialist is accountable for designing and executing a territory plan centered around Agiliti Surgical Services as part of the Equipment Value Management framework.

• Understand the strategic position in industry and territory.
• Establish long‑term goals in territory and develop annual and quarterly goals that create a clear pathway to achieving the long‑term objectives.
• Manage time and resources to ensure work is completed efficiently and on schedule.
• Embrace CRM tools to effectively manage sales territory and execute sales objectives.
• Demonstrate working knowledge of specific markets (including Acute Care, Long‑term Care, etc.).
• Leverage local Territory Executives and cross‑functional subject‑area experts to execute growth strategies within the assigned territory.
• Adapt to customer needs and buying process; adjust messaging and sales process accordingly.
• Convey information to customers in a clear, compelling way that positively affects their thoughts and actions.
• Identify, qualify, and close business opportunities in assigned territory, demonstrating an ability to strategically assess and approach a territory to optimize and execute a sales plan.
• Keep customer commitments, resolve customer problems, and exceed customer expectations.
• Effectively manage internal sales process by leveraging appropriate resources (Territory Executives, Operations Counterparts, and Corporate Resources).
• Conduct business reviews with customers.
• Manage external customer relationships (doctors, hospitals, and surgery center personnel) through regular visits to client locations.

• Translate the benefits of solutions, products, and services to customers involved in the decision‑making process based on understanding of their individual needs and/or business problems to solve.
• Possess an in‑depth understanding of customer needs and challenges to effectively deliver insights during each customer interaction.

• Articulate how the EVM framework drives meaningful improvements to equipment workflows within hospitals while simultaneously improving quality, reducing costs, and elevating patient experiences.
• Stay current on all Agiliti service offerings and sales training.

• BS/BA degree in business, sales, or marketing.
• Knowledge of Operating Room and experience in medical device sales.
• At least 2 years of healthcare sales or related experience.
• Experience working in a team‑based selling environment is preferred.
• Previous experience selling services is preferred.
• Available to travel up to 50% of the time.
• Hold a current, valid, and unrestricted driver's license with a safe driving record in accordance with Agiliti policies.

• Operating Room and surgical workflow knowledge.
• Focus, persistence, positive outlook, and discipline to meet the personal demands of a sales role.
• Anticipate problems or opportunities and take immediate action to address them.
• Follow through on commitments and agreements.
• Set challenging personal and business goals and demonstrate tenacity toward achieving those goals.
• Communicate effectively, both written and verbally, to internal and external partners.
• Set high standards of performance, quality, and accountability for self and others, and guide by example.
• Professionally present and convey services using the Challenger Sales methodology, leveraging tools such as whiteboarding and virtual meetings when appropriate.
• Build strong cross‑functional internal relationships.
• Understand the Sales Incentive Plan, budget, and District profits & losses.
• Speak competently about all clinical equipment found in hospital environments, and have a solid understanding of hospital finance, reimbursement, regulatory, and safety practices.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all…