Sales Operations Specialist

’s Summary

Savvas Learning Company is hiring a Sales Operations Specialist. The specialist will support the Learning Services Sales Organization by managing quotes, coordinating communication among Sales, Finance, and Customer Service, and ensuring operational efficiency to meet sales goals. The role requires handling multiple projects, resolving escalated customer issues, and maintaining sales processes using tools like Salesforce and Excel.

• Manage quote creation and deal documentation using Salesforce and Microsoft Excel.
• Maintain understanding of state adoption programs to support sales initiatives.
• Handle project management tasks including sample orders and marketing material assembly.
• Serve as liaison among Sales, Finance, and Customer Service teams to resolve issues.
• Respond to customer inquiries and facilitate order processing.
• Required proficiency with Salesforce, Google Suite, SAP, Oracle, and advanced Excel skills.
• 2-3 years of sales operations or administrative experience preferred.
• Strong communication, problem‑solving, and organizational skills are essential.
• Compensation range of $54,400 to $68,000 with potential for bonus or incentive pay.
• Must be able to lift and move boxes weighing up to 35 lbs.

Sales Operations Specialist

Req #2259

Irving, TX, USA

Savvas Learning Company is seeking a Sales Operations Specialist to support the Learning Services Sales Organization across designated states and markets throughout the United States.

This position is expected to work in the Irving, TX office with the potential to convert to a hybrid role with onsite responsibilities after a successful period of training.

• Quote Creation:
  Create or manipulate quotes using Sales Force and Microsoft Excel adhering to all finance, business, and system policies.
• Develop and maintain a thorough understanding of state adoption programs, policies, and processes to effectively support sales initiatives and customer needs.
• Create spreadsheets and other documentation to accurately represent the proposed structure of a complex deal; provide clear and complete directions to order processing to reduce any booking delays.
• Project Management:
  Manage quotes, sample orders, folder creation, or other types of projects for your sales teams to ensure that deadlines and high-quality demands are met.
• Respond to customer phone calls and emails; act as an agent of the Sales team to facilitate requests or solve escalated issues, liaison with internal teams including Customer Service to ensure that purchase orders and quotes are efficiently processed and resolve any issues.
• Marketing folder and binder creation:
  Create, assemble, package, and ship marketing and product folders and binders to support sales campaigns for our sales markets. Involves printing, making copies, assembly, packing, and shipping.
• Review escalated scenarios or issues, use systems and other resources to identify the scope of the issue, determine solutions, and provide direction to internal groups to resolve.
• Compile informational analysis and database projects as needed.
• Demonstrate teamwork, dedication, and a commitment to excellence.
• Interact with all levels of management; communicate effectively via email and verbally.

• 2-3 years of sales operations/admin-related experience preferred.
• Salesforce, Google Suite, SAP, and Oracle experience are highly preferred.
• Microsoft Excel skills are required.
• Outstanding communication skills including verbal, written, and active listening.
• Strong organizational skills with an ability to set priorities, meet critical deadlines, juggle projects, and produce high-quality and accurate work under time constraints.
• A strong sense of urgency in undertaking the execution of tasks, and an impressive ability to think ahead, be proactive, and show initiative.
• Able to solve problems through thorough research and analytical skills.
• Learn, develop and maintain sales processes and workflows.
• Must be detailed oriented both in your work and communication.
• Must be able to lift and move boxes weighing at least 35 lbs.

This job description is meant to describe…