Deal Hub Associate

About this role

Deal Hub is Sales’ dedicated resource throughout the lifecycle of the deal, focused on finding optimal solutions to maximize growth and increase retention. The associates’ primary objective is to increase Sales efficiency by significantly reducing the amount of time Sales spends on developing and closing deals.

• Partnering with Sales to understand client requirements, evaluating requests against standards, and helping Sales leverage best practices to maximize retention, grow the business, and build smart deal strategies that result in positive outcomes for our clients and Gartner.
• Prioritizing workflow and managing request volumes to maximize efficiency and drive urgency of deals.
• Build trust‑based relationships with Sales to drive adoption of best practices in support of organizational mission‑critical priorities.
• Support Sales as a trusted advisor and strategic partner from quote creation to order submittal.
• Coach Sales on all aspects of deal negotiation, including deal strategy, best practices, and handling client objections.
• Serve as the liaison between Sales and internal business partners to get non‑standard and/or complex deals across the line.
• Maintain a clearly documented audit trail of all requests and approvals in CRM system.
• Utilize proper escalation paths for problematic requests or unknown technical solutions.
• Contribute to updating and revising the Deal Hub Playbook to ensure globally consistent processes.

• Bachelor’s degree or equivalent work experience.
• 2–3 years’ experience in a business environment;
  Sales, Sales Support, Contracting, or Procurement experience a plus.
• Proven ability to build strong cross‑functional relationships based on value‑add service and effectively interface in a complex hybrid business organization.
• Excellent verbal and written communication skills; ability to convey complex requests clearly, concisely, and in a timely fashion, as well as difficult messaging, and drive teamwork.
• Demonstrated ability to use active listening skills to understand Sales’ needs.
• CRM (Siebel, Salesforce, Sugar) experience strongly preferred.

• Motivated, high‑potential performer with demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback for continuous improvement.
• Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges.

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide flexibility and support for employees to thrive, including generous PTO, a 401k match up to $7,200 per year, opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.