Automotive Call Center Agent

The Vehicle Acquisition Specialist (BDC) plays a critical role in supporting dealership inventory growth by sourcing vehicles directly from customers through the “We’ll Buy Your Car” program. This role serves as a foundational position within Auto Nation’s Business Development Center (BDC), designed for individuals looking to build a career in automotive sales, customer experience, and digital retailing.

Associates in this role are responsible for delivering a high-quality customer experience, managing inbound and outbound opportunities, and guiding customers through the vehicle-selling process from initial contact to dealership visit. Success in this role is driven by strong communication, responsiveness, and the ability to create trust with customers.

This position will heavily leverage AI-driven tools and automation to maximize efficiency, improve response times, and enhance the overall customer experience. Associates will be expected to work alongside AI solutions to manage conversations, prioritize leads, and streamline workflows.

Associates in this role are responsible for delivering a high-quality customer experience, managing inbound and outbound opportunities, and guiding customers through the vehicle-selling process from initial contact to dealership visit. Success in this role is driven by strong communication, responsiveness, and the ability to create trust with customers.

This position will heavily leverage AI-driven tools and automation to maximize efficiency, improve response times, and enhance the overall customer experience. Associates will be expected to work alongside AI solutions to manage conversations, prioritize leads, and streamline workflows.

Key Responsibilities Manage and respond to inbound leads from Auto Nation platforms and third-party sources (phone, web, and digital channels)
Proactively identify and engage private-party sellers through outbound efforts and AI-assisted tools

Educate customers on the “We’ll Buy Your Car” process and set clear expectations

Schedule and confirm appraisal appointments at dealership locations

Communicate consistently with customers via phone, text, and digital channels, leveraging AI where appropriate to increase efficiency and engagement

Ensure timely follow-up, including meeting the “check within the hour” commitment

Utilize AI-powered systems to prioritize leads, assist with customer communication, and improve productivity

Accurately document all interactions and updates within internal systems (CRM/lead management tools)
Partner with dealership teams to ensure smooth handoff and customer experience at the store level

Identify opportunities to convert customers into trade-in or purchase scenarios and refer appropriately to sales teams

Performance Expectations (KPIs)
Appointment set rate and show rate

Lead response time (speed-to-lead)
Customer engagement and contact rate Conversion rate from lead to appointment

Effective utilization of AI tools to drive efficiency and productivity

Adherence to communication standards and process compliance

Qualifications

High School diploma or equivalent

Extremely self-motivated

Ability to set and achieve targeted goals

Ability to drive an exceptional Customer experience

Demonstrated communication, prospecting, and interpersonal skills

Organization and follow-up skills

Experience and desire to work with technology

Using sound judgement, research, and excellent interpersonal skills to make offers on vehicles

Valid In-State Driver's License and an acceptable, safe driving record

Can work at BDC Centralized location

Physical Requirements:

Ability to sit and stand for prolonged periods of time

The compensation for this position is hourly ($22/hour) with a monthly bonus incentive plan. The total target compensation for this role is between $4800-$6000 a month.

Work Schedule:

The typical schedule for this role is five (5) days per week, from 8:30AM - 5:30PM. This role requires the availability to work Saturdays.

Exciting Benefits and Perks Await You:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs…