Technology Solutions Specialist

Technology Solutions Specialist

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Irving

Reporting To: Kyle Clark

The Technology Solutions Specialist primarily consults with sales teams to drive the adoption of connected solutions to customers by helping build the “value story” which will maximize customer success and mutually beneficial results. This role is responsible for gaining a deep understanding of connected technology and the customers’ business needs, determining where connectivity can provide value, proposing the best solution to meet customer needs, and creating a compelling customer success business case.

In this position, the incumbent is expected to model the following practices on a daily basis:
- Demonstrate alignment with the company's mission and core business values;
- Collaborate with key internal/external resources;
- Participate in ongoing self-development.

• Drive connected solution with existing and new customers supporting sales team
• Develop standard processes and support the administration of technology products to ensure that the needs of both internal and external customers are met
• Continually focus on personal development to maintain consistent HOLT values
• Work closely with eSolutions Team and others within HOLT CAT to drive value and ensure our approach supports HOLT’s strategy
• Serve as connected technology expert to support and influence Customers, Sales and Service
• Support Pro Tech’s technology products internal and customer training efforts by attending sessions as a resource to answer application/technical questions when applicable
• Develop and report best practices and results
• Work safely at all times and adhere to all applicable safety policies; comply with all company policies, procedures, and standards
• Maintain regular and punctual employee attendance
• Perform other duties as assigned

• Comprehensive knowledge of applicable Caterpillar products and product lines
• Strong understanding of applicable operating systems and applications
• Strong understanding of data transmission methods: cellular, satellite, and landline
• Strong understanding of data analysis and reporting
• Exceptional customer service, sales and relationship building skills
• Excellent oral and written communication skills, including formal presentation skills before small and large groups
• Knowledge of Microsoft Office products:
  Excel, Outlook, Word, etc.
• Exceptional organizational, time management, and multi-tasking skills
• Ability to work with all levels of personnel within the organization
• Ability to work independently and as part of a team
• Ability to read, write, and understand information
• Ability to listen to and understand information and ideas presented through spoken words and sentences
• Knowledge of safe work policies, procedures, and practices

• Education and Experience: Associate’s Degree or equivalent required, Bachelor’s Degree in a related field preferred;
  Three or more years of job‑related experience required, five or more years preferred;
  Valid Driver’s license required
• Supervisory Responsibilities: None
• Travel: Significant travel is expected, up to 4 days a week including up to 40% overnight
• Physical Requirements: Significant amount of time spent sitting; good manual dexterity; communication with customers and constant communication with co‑workers; routinely react to visual, auditory, and other signals, including alarms and instructions; required to visually inspect work
• Work Environment: This job is generally performed in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines; occasional outdoor work may expose the employee to weather extremes, noise, chemicals, steam, high‑pressure water, and high‑speed rotating equipment; work at a fast pace with unscheduled interruptions; confined spaces and high places on occasion

These statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not an exhaustive list of all responsibilities, duties, or skills required of incumbents; additional duties may be assigned as needed.