Mobile Associate, Store-in-Store, Bilingual - Retail Sales

Job Overview

Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations. They engage customers, build relationships, and recommend solutions to help customers understand and use T-Mobile services.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment, using digital tools and effective communication to educate customers and showcase the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, identify customer needs, and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products, and processes; review personal results, promotions, and updates, and maintain customer readiness at all times. Partner with nearby store locations to onboard customers and perform skill‑practicing, knowledge‑sharing, store operations, opening, and closing procedures. Carry keys to kiosk cabinets, lock/secure kiosk assets, and report lost keys or assets to your manager.
• Provide exceptional customer service; proactively reach out to potential customers to drive sales activity, follow up with customers, capture referrals, manage return‑processes, and build relationships. Perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up, to device support, and account servicing.

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment preferred (Required)

• Customer Satisfaction:
  Passionate customer advocate who balances experience and performance goals (Required)
• Team Building:
  Willingness to work alongside peers and store leaders, sharing best practices and solving issues (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

None

• At least 18 years of age
• Legally authorized to work in the United States

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Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Upon completion, promotion to Mobile Expert allows eligibility for an annualized incentive target of $18,000 per year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives.

Medical, dental, and vision insurance; 401(k); paid time off; 12 paid holidays for full‑time employees (4 weeks total), 2.5 weeks for part‑time employees; paid parental leave; employee stock grants; discounts on mobile services and home internet; commuter and transit programs; optional pet insurance for eligible employees.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status protected by law. Discrimination, retaliation or harassment based upon any of these factors is inconsistent with our business practices and will not be tolerated.

If you have a disability and need reasonable accommodation at any point in the application or interview process, please contact Applic or call 1‑844‑873‑9500. This channel is not for applying for a position or inquiring about a specific role.