Automotive Call Center Agent

The Vehicle Acquisition Specialist (BDC) plays a critical role in supporting dealership inventory growth by sourcing vehicles directly from customers through the “We’ll Buy Your Car” program. This role serves as a foundational position within Auto Nation’s Business Development Center (BDC), designed for individuals looking to build a career in automotive sales, customer experience, and digital retailing.

Associates are responsible for delivering a high‑quality customer experience, managing inbound and outbound opportunities, and guiding customers through the vehicle‑selling process from initial contact to dealership visit. Success is driven by strong communication, responsiveness, and the ability to create trust with customers.

• Manage and respond to inbound leads from Auto Nation platforms and third‑party sources (phone, web, and digital channels)
• Proactively identify and engage private‑party sellers through outbound efforts and AI‑assisted tools
• Educate customers on the “We’ll Buy Your Car” process and set clear expectations
• Schedule and confirm appraisal appointments at dealership locations
• Communicate consistently with customers via phone, text, and digital channels, leveraging AI where appropriate to increase efficiency and engagement
• Ensure timely follow‑up, including meeting the “check within the hour” commitment
• Utilize AI‑powered systems to prioritize leads, assist with customer communication, and improve productivity
• Accurately document all interactions and updates within internal systems (CRM/lead management tools)
• Partner with dealership teams to ensure smooth handoff and customer experience at the store level
• Identify opportunities to convert customers into trade‑in or purchase scenarios and refer appropriately to sales teams

• Appointment set rate and show rate
• Lead response time (speed‑to‑lead)
• Customer engagement and contact rate
• Conversion rate from lead to appointment
• Effective utilization of AI tools to drive efficiency and productivity
• Adherence to communication standards and process compliance

• High School diploma or equivalent
• Extremely self‑motivated
• Ability to set and achieve targeted goals
• Ability to drive an exceptional customer experience
• Demonstrated communication, prospecting, and interpersonal skills
• Organization and follow‑up skills
• Experience and desire to work with technology
• Sound judgement, research, and excellent interpersonal skills to make offers on vehicles
• Valid In‑State Driver’s License and an acceptable, safe driving record
• Can work at BDC centralized location

• Ability to sit and stand for prolonged periods of time

The compensation for this position is hourly ($22/hour) with a monthly bonus incentive plan. The total target compensation for this role is between $4,800 and $6,000 a month.

The typical schedule is five (5) days per week, from 8:30 AM to 5:30 PM, and requires availability to work Saturdays.

• Competitive compensation and 401(k) matching
• Health, dental, vision, and maternity benefits
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear
• Access to deals and discounts through You Decide, a website with offers from top providers and retailers
• Participation in DRV PNK, a charitable program supporting cancer research and treatment

Auto Nation is committed to creating a diverse, equitable, and inclusive environment. We welcome candidates from all backgrounds who are passionate about making a positive impact.