Sales Support Consultant – Maintenance Management

Senior Sales Support Consultant – Maintenance Management

Location:

Peoria, IL (preferred). Additional locations:
Dallas, TX;
Cary, NC.

Customer Services Core Region (CSCR) is hiring a Senior Sales Support Consultant – Maintenance Management to help customers, dealers, and field teams improve maintenance outcomes through proactive strategies, technology adoption, and customer‑focused solutions.

• Assess customer maintenance practices and identify opportunities to improve uptime, performance, and overall maintenance outcomes.
• Develop and scale customer‑focused maintenance solutions through dealers and field teams.
• Use customer, operational, and market insights to recommend practical actions that drive business results.
• Support adoption of maintenance solutions, digital tools, and best practices across the region.
• Partner with sales, product, industry, dealer, and field teams to improve customer engagement and execution.
• Provide coaching, training, and guidance to help teams deliver consistent, customer‑focused solutions.
• Present recommendations, business cases, and progress updates to company and dealer leadership.

• Customer Focus – Builds strong customer relationships by understanding needs, anticipating challenges, and delivering solutions that improve customer outcomes and satisfaction.
• Decision Making and Critical Thinking – Analyzes data, customer insights, and business needs to make sound recommendations and drive effective decisions.
• Effective Communications – Communicates clearly across customers, dealers, and internal teams, tailoring messages to influence decisions and support alignment.
• Business Development – Identifies growth opportunities and supports strategies that expand customer engagement, aftermarket solutions, and long‑term value.
• Value Selling – Connects customer needs to solutions by clearly communicating value, benefits, and business impact.

• Experience in sales, customer support, product support, maintenance management, project management, or related fields.
• Strong customer focus with the ability to translate needs into practical business solutions.
• Experience with equipment, maintenance programs, service operations, or aftermarket support.
• Knowledge of maintenance management, reliability practices, or connected equipment technologies.
• Ability to influence teams, lead change, and drive adoption of new solutions.
• Demonstrated success improving customer outcomes and supporting business growth.

Onsite requirement: 5 days per week. Travel: up to 50% domestic. Candidates relocating to Peoria, IL are eligible for relocation assistance. Sponsorship is not offered.

Summary Pay Range: $ – $. Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job‑related knowledge, skills, individual performance and experience.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits*
• Life Insurance*
• Parental leave*
• Adoption benefits*
• Tuition Reimbursement*

Caterpillar is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.