Deal Hub Associate

Deal Hub Associate

Deal Hub is Sales' dedicated resource throughout the lifecycle of the deal, focused on finding optimal solutions to maximize growth and increase retention. The Associates' primary objective is to increase Sales efficiency by significantly reducing the amount of time Sales spends on developing and closing deals.

Deal Hub Associates are responsible for:

• Partnering with Sales to understand client requirements, evaluating requests against standards, and helping Sales leverage best practices to maximize retention, grow the business, and build smart deal strategies that result in positive outcomes for our clients and Gartner
• Prioritizing workflow and managing request volumes to maximize efficiency and drive urgency of deals

What you'll do:

• Build trust-based relationships with Sales to drive adoption of best practices in support of organizational mission critical priorities
• Support Sales as a trusted advisor and strategic partner from quote creation to order submittal
• Coach Sales on all aspects of deal negotiation, including but not limited to deal strategy, sharing best practices, and handling client objections
• Serve as the liaison between Sales and our internal business partners to get non-standard and/or complex deals across the line
• Maintain a clearly documented audit trail of all requests and approvals in CRM system
• Utilize proper escalation paths for problematic requests or unknown technical solutions
• Contribute to updating and revising the Deal Hub Playbook to ensure globally consistent processes

What you'll need:

• Bachelor's degree or equivalent/equivalent work experience
• 2-3 years' experience in a business environment. Sales, Sales Support, Contracting, or Procurement experience a plus
• Proven ability to build strong cross-functional relationships based on value-add service and effectively interface in complex hybrid business organization
• Excellent verbal and written communication skills, in particular, the ability to convey complex requests in a clear, concise, timely fashion; the ability to convey difficult messaging; and the proven ability to drive teamwork
• Demonstrated ability to effectively use active listening skills to understand Sales' needs
• CRM (Siebel, Salesforce, Sugar) experience strongly preferred

Who you are:

• Motivated, high-potential performer, with demonstrated ability to influence and lead
• Strong communicator with excellent interpersonal skills
• Able to solve complex problems and successfully manage ambiguity and unexpected change
• Teachable and embracing of best practices and feedback as a means of continuous improvement
• Consistently high achiever marked by perseverance, humility, and a positive outlook in the face of challenges

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

Gartner is the world authority on AI

At Gartner, you'll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients' AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You'll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It's an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that's reshaping the way we operate. If you're passionate about AI and want to be part of a team that's guiding the leaders who shape the world, Gartner…