Multi-Family​/Commercial Inside Sales Coordinator

Summary

The Multi‑Family/Commercial Inside Sales Coordinator is responsible for scheduling installation appointments and assisting the Replacement Crews in closing jobs. This position will also maintain a positive, productive, open line of communication between the customer, the Installation Crews, and all company departments to ensure that the customer’s needs are met.

• Maintain Installation Crews daily schedules, add events and on‑call to enterprise software.
• Set up equipment installations with customers in a professional manner.
• Ensure customer data entry is correct in enterprise software.
• Establish customer rapport to ensure the highest levels of satisfaction.
• Prepare all job‑related paperwork provided by the sales team, rebates, finance documents, and pull permits, completing job packets for each job going out.
• Dispatch calls for the Install Crews.
• Communicate timely with crews and customers to maintain the schedule.
• Process job paperwork in a timely and accurate manner upon job completion, notifying appropriate departments of finance and discounts processed.
• Send equipment registration requests via email to the registration specialist/admin team if needed.
• Issue and account for POs as needed.
• Make outbound “Happy Calls” to customers to verify satisfaction.
• Participate in team meetings and events.
• Assist the Sales Group with additional duties as assigned.
• Work a shift schedule to handle evening and after‑hours scheduling and dispatching.
• Provide permit backup.

• Highly organized, multi‑tasking ability, with exceptional follow‑through.
• Strong verbal and written communication skills.
• High integrity with advanced social skills and the ability to make solid connections.
• Strong desire to improve each day.
• Personality that blends well with a fast‑paced, goal‑driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, self‑starter who is flexible and maintains a great attitude.
• Ability to handle multiple projects, prioritize, and manage time efficiently.
• Ability to work under pressure, meet deadlines, and work in a fast‑paced environment.
• Pass a pre‑employment drug screen and criminal background check.

• High school degree or equivalent.
• Experience in HVAC or construction is a plus.
• Basic knowledge of Microsoft Office applications (Outlook, Excel, and Word).
• Basic knowledge of Salesforce is a plus.
• Excellent written and verbal communication skills.
• Product knowledge of Tempo’s services is a plus.

• Must speak English.
• Basic Spanish is a plus point.

• Employee Ownership Stock (ESOP) with weekly Employer Match 20%
• Competitive pay
• 120 hours PTO
• Bereavement time
• 1 floating holiday
• 40 hours baby bonding time
• 7 paid holidays
• Health insurance (dental and vision insurance optional)
• $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
• Disability income protection plan (short‑term and long‑term disability, paid by company)
• 401(k) retirement plan – 20% employer match
• Continuing education and training programs

Tempo Inc. is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, creed, sex, national origin, sexual orientation, disability status, veteran status, marital status, or any other category protected by applicable law.