Inside Sales, Japanese Bilingual

Responsibilities

• Support sales activity under Sales Manager.
• Communicate with customers and vendors getting orders, answering questions, responding to complaints, resolving problems, issuing quotes, etc.
• Communicate with other staff proceeding with the above activity.
• Enter data into the operation system as needed.
• Complete various reports related to sales, shipping, and raw materials.
• Check customers' EDI (Electronic Data Interchanges) files and take proper action from them.
• Ensure that Hayakawa backlog matches customers' open purchase orders.
• Coordinate month-end activities for the above departments.
• Review sales orders and invoices for accuracy.
• Work closely with other departments to ensure good communication to meet customer expectations.

• Two years of college or associate's degree; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as procedure manuals, correspondence, agreements, instructions, sales orders, freight documents, etc.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to customers, vendors, or employees of the organization in Japanese and English.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Must have computer skills.
• Proficiency in using Microsoft Office without difficulty.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Demonstrates strong communication skills in both Japanese and English, with the ability to effectively manage customer interactions and resolve issues. Proficient in data entry and report generation, ensuring accuracy in sales orders and invoices while coordinating with various departments.

• Data Entry
• Sales Order Review
• Report Generation
• Calculating Discounts and Percentages
• Interpreting Documents

• Effective Communication
• Customer Service
• Collaboration

• Sales Activity
• Customer Interaction
• Vendor Communication
• Order Management
• Backlog Management

• Microsoft Office
• Electronic Data Interchange (EDI)