Inside Sales Rep - Product Support

Inside Sales Rep - Product Support

Department: Machine Division (MAC)

Employment Type: Full Time

Location: Irving

Reporting To: Eric Rabinowitz

Holt CAT is hiring for a motivated Inside Sales Representative for our Irving, Texas location. This position is responsible for developing, qualifying, and maintaining contact with an assigned customer base with the purpose of providing Legendary Customer Service while increasing sales of parts and service solutions. The Inside Sales Representative will also be responsible for managing direct mail and other targeted promotional campaigns.

Additionally, this role will act as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing strong, positive relationships. The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.

• Acts as the single point of contact for customers and performs needs analysis’s on an ongoing basis to assist in determining needs and provide solutions to meet them while developing strong, positive relationships.
• Proactively manages customer accounts within an assigned territory using various methods of contact in a predetermined number of touch-points and follow-ups as determined by leadership on an annual basis.
• Develops and qualifies equipment and/or parts and services leads and, where applicable, forwards them to the outside sale in order to meet or exceed territorial and corporate business goals.
• Responds to customer needs in order to enhance the quality of customer service and satisfaction and promote a mutually beneficial relationship.
• Promotes all aspects of the organization to include selling parts, service, labor, customer service agreements, and providing machine and sales leads while working to expand the customer base in order to meet and exceed organizational goals.
• Submits sales-related reports and documentation in a timely basis in order to maintain the established business systems/processes.
• Creates and maintains accurate customer account information and machine population and provides accurate and timely input into the development, monitoring and control of sales forecasts and expenses.
• Performs ongoing personal development through goal setting on an annual basis intended to reinforce continuous improvement, leadership development and achievement towards company goals.
• Requires regular and punctual employee attendance.
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties as assigned.

• Knowledge of applicable products and services in addition to accounting principles, budget preparation, and business acumen.
• Ability to initiate and cultivate personal relationships within a business setting over the phone with a flexible communications style and active listening.
• Ability to develop new sales opportunities including the development and execution of marketing campaigns, direct mail, and planned sales calls to qualify customer needs and buying intentions.
• Demonstrated knowledge of selling techniques (prospecting, overcoming objections, closing sales).
• Excellent selling, negotiating, and closing skills with ability to build long‑term business relationships.
• Proficient with applicable business applications in addition to MS Office Word, Excel, Outlook, etc.
• Ability to manage difficult and/or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
• Understands the implications of new information for both current and future problem‑solving and decision‑making.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Exceptional attention to detail.
• Excellent…