Client Success Associate- (French Canadian​/English

About the role

The Client Success team follows a Client for Life Philosophy, ensuring every Gartner client receives value far exceeding their investment. Associate responsibilities include understanding client business priorities, breaking down challenges, and identifying the most effective ways to support clients in decision‑making. Tasks involve onboarding clients, proving the concept of Gartner services, and stimulating engagement with Gartner products used by large client teams.

• Partner with clients ranging from senior C‑level executives to junior professionals in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure success in using their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth as part of a service team.
• Introduce Gartner services and capabilities to prospective and new clients, manage accounts, or connect clients with the Gartner expert community.
• Identify client priorities and align Gartner resources to provide best‑in‑class service that enables clients to achieve their priorities and maximize return on investment.
• Collaborate with internal Gartner stakeholders to drive service delivery, generate business results, share best practices, and design innovative solutions to overcome obstacles.
• Leverage insights and metrics to drive continuous client engagement, satisfaction, retention, and growth.

• Bachelor’s degree preferred, with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bilingual in English and Spanish.

• Competitive salary.
• Generous paid time off policy.
• Charity match program.
• Medical, Dental, and Vision plans.
• Parental leave.
• Employee Assistance Program (EAP).
• 401(k) matching.
• Collaborative, team‑oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability.