Marketplace Account Manager

Shoebacca is not your average retail website, it's a lifestyle that everyone can be a part of. Founded in 2002 by brothers Marc and Robert Schlachter, Shoebacca is a Texas-based, family-owned company built on community, giving back, and a genuine passion for footwear. What started with selling name-brand shoes to underprivileged families at local markets has grown into one of the industry's largest assortments of footwear and apparel, with partners like Puma, New Balance, The North Face, Skechers, Steve Madden, and more.

Operating out of a 250,000 square foot warehouse in Irving, Texas,  offers free ground shipping, free return shipping, 110% price matching, and five-star customer service, all backed by a no-risk shopping guarantee. We've partnered with organizations including Soles4

Souls, the American Cancer Society, the Salvation Army, and the Boys & Girls Clubs of America, because helping people find the perfect fit goes well beyond footwear.

The Marketplace Channel Manager owns the success of the Amazon, Walmart, and eBay channels. This role is paramount to the performance of the marketplace business: owning channel performance, building strategic relationships within each marketplace, partnering with Merchandising to translate their assortment and pricing strategy into channel-level execution, and directly setting and running promotional and marketing efforts on each platform. This is a hands-on role involving daily operations, including fixing listings, reinstating suppressed or removed listings, and resolving issues as they come up, not just overseeing strategy from a distance.

• Own the channel performance across Amazon, Walmart, and eBay, with a focus on creating financial awareness and driving improvement
• Build and manage strategic relationships within each marketplace, including account managers, category leads, and other platform contacts
• Partner with the Merchandising team to understand assortment and pricing strategy, and translate it into channel-level plans that hit revenue and margin targets
• Set promotional and marketing targets for each marketplace and execute directly, running promotions and deals, since there is not yet a dedicated Advertising & Marketing team to hand this off to
• Manage paid advertising directly across Amazon Ads, Walmart Connect, and eBay Promoted Listings, setting and hitting ROAS, ACOS, and TACOS targets for each platform
• Own account health across all three platforms: policy compliance, performance metrics, and case escalations
• Fix listing issues directly and reinstate suppressed, removed, or deactivated listings: hands-on, day-to-day work, not something handed off to another team
• Manage seller account settings, permissions, and platform-specific program enrollment (Brand Registry, WFS enrollment, eBay store tiers, and similar)
• Monitor on-platform MAP compliance and Buy Box competitiveness, flagging risks back to Merchandising rather than resolving them independently
• Drive automation and process improvement in how the channel is managed day to day
• Escalate to platform account managers or seller support when an issue exceeds standard self-service resolution

• 2+ years managing marketplace seller accounts for a multi-brand retailer or reseller (not a single-brand manufacturer):
  Amazon, Walmart, and/or eBay experience, ideally across more than one platform
• Hands-on experience managing paid advertising directly (Amazon Ads, Walmart Connect, eBay Promoted Listings, or similar), including setting and hitting ROAS, ACOS, and TACOS targets, not just coordinating with a separate marketing team
• Hands-on experience fixing and reinstating listings, not just strategic or reporting-level marketplace experience
• Demonstrated experience with performance ownership and accountability, not just day-to-day operating
• A deep understanding of retail pricing strategy and its impact on business performance, even without owning pricing decisions
• Proven ability to lead conversations with both internal and external stakeholders, including at the executive level
• A forward-thinking approach to channel management, with a clear view of where marketplace trends are headed
• Strong focus on operational efficiency, comfortable improving existing processes and building new ones where they don't yet exist
• Excellent written and verbal communication; comfortable working cross-functionally with Merchandising and Operations
• Experience with tools like Helium 10, Rithum, or similar is a strong plus

• 401(k) with 3% employer match
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA)
• Paid time off and paid holidays
• 40% employee discount on
• Casual dress and a friendly, supportive work environment