Account Manager, Pharma Accounts
Listed on 2026-09-12
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Sales
Account Manager, Client Relationship Management
Long Island, NY
Long Island, NY 11556, USA
Long Island, NY
Long Island, NY 11556, USA
Cranberry Township, PA
Cranberry Township, PA 15086, USA
Cranberry Township, PA
Cranberry Township, PA 15086, USA
Spartanburg, SC
Spartanburg, SC 29306, USA
Spartanburg, SC
Spartanburg, SC 29306, USA
- Pay or shift range: $115,000 USD to $120,000 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Job Summary
As the Account Manager, Pharma Accounts at Red Sail Technologies, you will own and grow a portfolio that includes key pharmaceutical accounts. You will build long‑term relationships with executive sponsors, key decision‑makers, and partner organizations; coordinate complex contracted programs; and align account strategies with each customer’s business priorities. Your primary objectives will be to drive strong retention, deliver measurable customer value, support successful renewals, and identify opportunities for sustainable revenue growth across the account portfolio.
The ideal candidate for this position consistently demonstrates proactive leadership, has an opportunistic/growth mindset, works well in a fast‑paced environment, and can effectively collaborate cross‑functionally to get the job done.
- Foster Strategic Customer Relationships:
Cultivate trusted, long‑term relationships with executive sponsors, key decision‑makers, and operational stakeholders across key pharmaceutical accounts. Maintain a clear understanding of each customer’s business priorities, organizational structure, and measures of success to strengthen satisfaction, loyalty, and retention. - Address Customer Needs and Account Priorities:
Serve as the primary point of contact and strategic partner for assigned customer programs. Develop and maintain account plans that document customer objectives, stakeholder needs, program commitments, risks, growth opportunities, and short‑ and long‑term priorities. - Lead Executive Communication and Business Reviews:
Establish a consistent communication cadence for contracted programs, including monthly performance reporting, quarterly or executive business reviews, escalation updates, and strategic planning discussions. Translate program data into clear insights, recommendations, decisions, and account‑level action plans. - Lead Cross‑Functional Account Execution:
Coordinate internal Red Sail teams to deliver contracted commitments, optimize program performance, resolve complex issues, and achieve customer ROI expectations. Establish clear owners and timelines, monitor progress, and communicate risks or dependencies that could affect customer outcomes. - Drive Account Growth:
Identify, qualify, and advance expansion opportunities within existing key and enterprise accounts by connecting customer priorities with Red Sail solutions. Maintain visibility into the account opportunity pipeline and collaborate with sales, product, and service partners to develop value‑based growth strategies. - Own Renewals and Retention:
Lead the contract renewal process for assigned key and enterprise accounts by maintaining an accurate renewal forecast, assessing retention risk, documenting customer value, coordinating internal approvals, and developing negotiation strategies. Escalate risks early and drive timely actions that support seamless renewals and sustainable revenue growth.
- Bachelor's degree in business administration, marketing, or a related field
- Proven success managing key, strategic, or enterprise pharmaceutical accounts, including complex customer programs, executive…
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