Service Lead, Energy Storage Systems

Summary

Job title:

Service Lead, Energy Storage Systems

Job

Department:
Greentech Design Services

Location:

null-null

Description

Summary:

Greentech Renewables is the nation's leading solar equipment distributor. Greentech Renewables distributes a full range of solar equipment to thousands of contractors throughout the United States, Caribbean, and Latin America, enabling solar installers to easily and cost-effectively design, sell, and install solar photovoltaic (PV) systems.

Greentech Renewables' Design Services Team is looking for a Service Lead, Energy Storage Systems for the assigned region, to help us manage our rapidly growing design services pipeline.

Reports to:

Design Services Manager

Minimum Qualifications:

+  5+ years Solar design, engineering, or construction experience is required

+  Bachelor's degree in Electrical, Mechanical or Solar Engineering or Project Management plus actual construction experience. Alternatively a journeyman electrician - project manager

+  Experience in the installation, maintenance, design and permitting of ESS systems w/focus on California specific requirements

+  Excellent CAD, Solar & ESS Code (NEC), and Solar/ESS Product knowledge

ADDITIONAL

COMPETENCIES:

+ Incredible problem solving and negotiation abilities

+ Ability to collaborate with many other teams

+ Interpersonal skills to manage a team

+ Ability to give constructive criticism

+ Ability to make decisions quickly

Preferred Qualifications:

+  EIT or PE License a plus

+  NABCEP Certification a plus

+  Solar Construction experience preferred over MBA or Master's in engineering

Working Conditions:

+  Remote role with a focus on customer outreach

+  Travel will be required for working in Profit Center(s)

+  Travel will be required to visit trade shows or for company events

+  Work standard business hours of 8am to 5pm within your time zone or within the time zone of the Division assigned

Supervisory Responsibilities:

No

Essential Job Functions:

Project & Customer Support   

In this role,  you'll  serve as a  trusted point of contact  for customers, helping ensure projects move smoothly from start to finish.

+  Support customer projects to ensure timelines and service‑level expectations are met   

+ Capture customer requirements accurately in CRM systems and help tailor solutions to meet both customer and jurisdictional needs

+  Coordinate with internal production and vendor teams to ensure project details are executed correctly   

+  Partner with internal stakeholders to refine templates and processes that improve turnaround times, pass rates, and overall customer experience   

+  Act as the  day‑to‑day customer contact , primarily via phone, providing updates, guidance, and problem resolution   

+  Assist  with onboarding and training new customers   

+  Support change requests, technical questions, and ongoing project communication   

Relationship & Business Development   

This role is heavily relationship‑driven and ideal for someone who enjoys  building trust, growing accounts, and staying connected to the field .

+  Maintain and strengthen relationships with existing customers through regular outreach   

+  Proactively follow up with customers to  identify  opportunities, resolve issues, and  maintain  engagement

+  Review reporting and trends to address recurring challenges before they escalate   

+  Re‑engage inactive or "fall‑off" customers and work with internal teams to win back business   Classify and track customer fall‑off to improve retention strategies   

+  Collaborate closely with Profit Center (PC) Sales teams and Managers when challenges or opportunities arise   

+  Actively grow the business by targeting key accounts and supporting smooth customer onboarding   

+  Maintain an active prospect list and consistently pursue new opportunities   

+  Serve as a connector between PC Managers, Inside Sales, and Outside Sales to ensure customers receive full support   

Communication, Forecasting & Accountability

+  Conduct regular check‑ins with internal teams and customers   

+  Provide feedback internally and externally to support continuous improvement   

+  Review performance metrics and reports to track progress and…