Global Account Director

Take a Huge step in your career and join Worldwide Flight Services. WFS employs over 22,200 of the finest professionals in ground handling across a global network of more than 170 locations and 22 countries on five continents. A career with us opens up a world of opportunities to develop your existing skills, to learn new skills, and to experience working with different customers and cultures with the sole aim of always delivering a world-class service.

WFS provides a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate, capable, and always willing to explore new opportunities presented by customers all over the world.

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 227 airport locations in 27 countries on 5 continents.

Are you ready to take off on your next career with us?

The Global Account Director is the centralized, single point of commercial contact for a group of assigned strategic accounts. They are responsible for creating and implementing a customer development plan that maximizes revenue for WFS, leads to a strong strategic win-win partnership between us and our strategic accounts and increases customer stickiness. The role reports directly to the Head of Strategic Account Program and in a matrix to the Regional Commercial SVPs of the geography in which the Director Strategic Accounts is located.

• Create and implement a multi-year Customer Development Plan for each strategic account in close co-ordination with internal stakeholders as well as the assigned customers.
• Maximize revenue opportunities from the assigned customers. Create new opportunities focused on WFS core products and explore potential new revenue streams.
• Conduct regular QBRs, using them as an opportunity to enhance our strategic partnership and build new business in addition to reporting professionally on our SLAs/KPIs.
• Work closely with regional and local P&L owners, regional and local commercial teams to ensure that our approach and interaction with strategic accounts is well aligned and has the support of the regional and local teams.
• Develop key commercial contacts within the countries so that they become part of the extended account team serving our key accounts.
• Communicate account strategies clearly and regularly within the organization, build support for the assigned accounts from all key functions such as Ops, IT, Finance, etc.
• Keep pipeline and account management activities up to date through the provided pipeline management tools/CRM system.
• Manage and co-ordinate all pricing requests/tenders from the assigned accounts, working closely with the regions and the tender management team to provide a timely, accurate and competitive tender response.
• Act as the escalation point for major issues/complaints from the assigned customer group. Co-ordinate internally to resolve such issues and respond promptly to customers to close out the complaints.
• Ensure that the strategic customer contracts database is up to date, ensure the organization is proactively working on key renewals and orchestrate the internal resources, communication and support required to ensure key contracts are renewed with a win/win outcome.
• Work closely with the regional P&L and commercial teams on the annual target setting process for the strategic account program, ensuring alignment and buy-in on the targets.

• Minimum of 10 years of experience in the air cargo, ground handling, airline, or logistics industry in a commercial or senior management role.
• Minimum of 6 years of proven experience in sales, revenue management, or account management…