Aftermarket Sales Representative

Career Area

Sales

When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’​re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Join Caterpillar’s fastest growing division as an Electric Power Aftermarket Sales Representative, where you will partner with dealers and business leaders to fuel aftermarket growth and enhance customer satisfaction. In this customer-facing role, you will drive key initiatives that include strategic account planning, expanding CVA adoption, increasing eCommerce performance, and strengthening engagement with digital services to grow services revenue. Your work will directly support our Electric Power customers and help shape the future of aftermarket excellence.

This role is based in Irving, TX.

• Be responsible for driving Electric Power aftermarket sales performance with Southern District Caterpillar dealers.

• Work with dealers to identify, prioritize, and execute actions to achieve our yearly aftermarket growth targets.

• Regularly meet with customers on aftermarket needs and discuss Cat repair options, aftermarket solutions, and services

• Work with internal sales support teams to identify and drive regional actions to support services growth.

• Grow Customer Value Agreements (CVA) coverage and revenue with EP customers through CVA frameworks and Integrated Customer offerings.

• Increase dealer sales of parts and services through eCommerce to reach long-tail customers

• Create and execute key account plans for large accounts

• Increase customer and dealer engagement with digital services and solutions to increase customer value.

• Provide feedback to internal development teams on aftermarket needs to support customers and provide additional services growth.

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
  Level Working Knowledge:
  Communicates the importance of customer needs/expectations and commits to resolving them.
  Researches and verifies customer needs and expectations.
  Solicits customer satisfaction feedback and acts on improvement opportunities.
  Helps link organizational objectives to customer needs and expectations.
  Meets regularly with customers to understand their wants, needs and expectations.

• Industry Knowledge: Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
  Level…