Security Dispatcher; SY- School Safety and Operations

Position: Security Dispatcher (26-27 SY)- School Safety and Operations
IRVING ISD

SECURITY DISPATCHER

JOB DESCRIPTION

Job Title:

Security Dispatcher

Exemption Status:
Nonexempt

Reports To:

Security Dispatch Lead

Funding Source:
General Fund

Dept/School:
School Safety and Operations

Pay Grade:
Facilities - 4

Days: 261

Date Revised:
May 2024

Primary

Purpose:

Under general supervision, ensure a high degree of protection by monitoring multiple safety and security

systems. Receive emergency and nonemergency calls and reports, monitor video surveillance systems,

and inform appropriate personnel according to District procedures. Relay information based on the

nature and urgency of the situation and respond appropriately to situations.

Qualifications:

Education/Certification

* High school diploma or GED, preferred

* Valid Texas driver's license and proof of insurability with District insurance carrier

* Additional certifications in automated external defibrillator (AED), and cardiopulmonary

* resuscitation (CPR) will be required and training provided by District

Special Knowledge/Skills

* Ability to receive and give verbal instructions clearly and effectively, by telephone and/or two-way

* radio, in English and in Spanish, preferred

* Ability to perform multiple tasks simultaneously, make quick decisions, and apply established general

* parameters to specific situations

* Ability to read and interpret documents, including safety rules, operating and maintenance instructions,

* and procedure manuals

* Proficient map-reading skills

* Operational knowledge of security system components, including closed-circuit television, keyless entry,

* motion sensors, fire sensors, and visitor identification system

* Proficient skills in general office functions, including basic computer operations. Skilled in

* customer service principles

* Ability to work a variety of shifts, including nights, weekends, and holidays, and to have

* schedule altered with little or no warning

Experience

Two years of public safety or dispatch operations experience, preferably in an educational environment

Major

Responsibilities and Duties:

1. Monitor and interpret incoming information from all security systems and take appropriate action.

Job Description

Security Dispatcher Page 2 of 3

2. Monitor, answer, and respond to telephone calls and radio dispatch traffic.

3. Make independent judgments in emergency situations.

4. Relay information and messages to and from emergency sites, departments, outside agencies, and

others who require notification.

5. Manage crisis situations as needed and notify District personnel as outlined in the Emergency

Operations and Crisis Management Plan.

6. Monitor appropriate systems to ensure facilities are properly and adequately secured; report damage,

unlocked doors and windows, and any unusual incidents.

7. Check out and check in District-issued vehicles nightly and on weekends.

Reports and Records

8. Record details of calls, dispatches, and messages in accordance with District standards and federal,

state, and local requirements.

9. Compile, maintain, and file all reports, records, and other documents as required.

10. Maintain and submit all requested security records, schedules, and logs in a timely manner.

Other

11. Maintain confidentiality of information.

12. Establish and maintain a professional rapport with resource officers and staff; exhibit behavior that is

professional, ethical, and responsible; and maintain professional standards of conduct with students,

personnel, parents, and visitors.

13. Respond in a timely manner when contacted regarding urgent situations or emergencies (during or

outside of normal business hours).

14. Perform other duties as assigned.

Safety

15. Contribute to the prevention of accidents and injuries by observing safety rules and District policy,

practicing the principles and skills taught in safety training, wearing personal protective equipment as

required, reporting injuries and incidences immediately to supervisor, and being proactive in the

ongoing efforts to improve and maintain workplace safety.

Supervisory Responsibilities:

None

Mental Demands/Physical Demands/Environmental Factors:

* Tools/Equipment Used: two-way radio; telephone system; alarm monitoring system, including

* motion sensors, keyless…