Customer Success Manager; H​/F

Customer Success Manager

Lexfo, a subsidiary of the Forward Global group, is an audit firm providing comprehensive technical expertise on cybersecurity topics. With around a hundred expert and passionate employees, Lexfo works with numerous clients to ensure the detection and exploitation of vulnerabilities, research of data leaks, security incident response, and training.

As part of the development of our activities in France and internationally, we are recruiting a Customer Success Manager to strengthen our Ambionics team, an industrial CTEM platform for continuous monitoring of cyber exposure.

• Pilot a portfolio of clients, from onboarding to contract renewal.
• Develop lasting trust relationships with stakeholders of your accounts and ensure regular follow-up of their challenges.
• Identify upsell and cross-sell opportunities while implementing preventive actions to limit the risk of churn.
• Work closely with Sales, Product, and Tech teams to relay client feedback, anticipate needs, and contribute to the continuous improvement of the platform.
• Develop in-depth expertise of our solutions, their uses, and their business value for clients.
• Build and strengthen strategic relationships with CISOs and cybersecurity decision-makers within client organizations.
• Contribute to the animation of our client community by promoting their participation in our events, user clubs, webinars, and other marketing initiatives.

• You have at least 3 years of experience in a similar position, ideally in a SaaS or cybersecurity environment.
• You are accustomed to interacting with B2B large clients and C-Level / Director-level stakeholders.
• You are familiar with the issues of customer retention, renewal, account development, as well as upsell and cross-sell mechanisms.
• You speak English fluently.
• You are recognized for your organizational skills, rigor, relationship skills, ability to manage multiple subjects simultaneously, and capacity to rally different stakeholders.
• You can solve first-level technical problems.
• You are comfortable using generative artificial intelligence tools (ChatGPT, Claude, Perplexity, etc.) and wish to fully exploit their potential to increase efficiency and enrich the customer experience.

Position to be filled in Paris - 43 Avenue de Clichy, 75017.

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At Forward Global, all qualified candidates are welcome. As an employer guaranteeing equal opportunities, the Group promotes diversity and inclusion within the working environment.