Field Service Paving Specialist 2

Field Service Paving Specialist 2

The Field Service Paving Technician II provides face-to-face customer service located at off- and on-site locations and is responsible for assisting with quotes, inspection, troubleshooting, diagnostics and diagnostic repairs, repairing, and reconditioning of paving construction equipment. Must be able to obtain CDL Class B; must be able to maintain DOT medical card, must have a valid Texas driver license with a safe driving record.

This position will service a geographic regions between Waco and South Dallas/Fort Worth on the I-35 corridor. Must be willing to travel with overnight stay possible.

· Performs repairs and troubleshooting offsite with minimal supervision
· Performs troubleshooting and diagnoses of paving equipment malfunctions and failures
· Removes and install parts, disassembles and assembles components, and tests and adjusts assemblies
· Repairs and/or replaces components according to CAT standards
· Tests and verifies proper operation of all repairs and adjustments
· Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job (work order, parts order, Vision Link, DBS, SimsSI, SIS web)
· Operates equipment and vehicles with possession of all necessary licenses and certificates
· Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
· Adheres to contamination control and HAZMAT rules and regulations
· Maintains all company equipment, tools, and vehicle in good, clean, and working order
· Communicates job progress to supervisor and customer as needed
· Complete assigned jobs and task to meet/exceed flat rate times and re-do metric standards
· Works overtime as required by workload and customers' needs
· Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
· Projects professionalism with both internal and external customers, including personal appearance
· Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
· Requires regular and punctual employee attendance
· Performs other duties as assigned

· Knowledge of complex grade control systems, special software/hardware required for machine communication and diagnoses, intelligent compaction, machine application, asphalt densities, mat deformities, and correct machine operation procedures
· Knowledge of equipment and tools, including their designs, uses, repair, and maintenance
· Knowledge of safe work procedures and practices
· Demonstrates proficiency with current computer software, related hardware, and machine electronic systems
· Exceptional skills in customer service
· Excellent diagnostic and trouble-shooting skills
· Planning and organizing skills - prioritizes and plans work activities; uses time efficiently; plans for additional resources
· Operation and control skills - controlling operations of equipment or systems
· Equipment selection skills - determining the kind of tools and equipment needed to do a job
· Ability to communicate clearly and effectively, both verbally and in writing
· Ability to operate a conventional forklift
· Ability to meet deadlines and work under fast-paced, highly stressful, and time constraining circumstances
· Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
· The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
· The ability to read, write, and understand information
· The ability to listen to and understand information and ideas presented through spoken words and sentences The incumbent in this position is expected to model the following practices on a daily basis:
1) Demonstrate alignment with the company's mission and core business values;
2) Collaborate with key internal/external resources;
3) Participate in ongoing self-development.