Electromechanical Product Support Specialist
Listed on 2026-08-17
-
Trades / Skilled Labor
Maintenance Technician / Mechanic, Field/Service Technician, Installation Technician, Electrician/ Electrician Installation
Electromechanical Product Support Specialist
Vandallas - Irving, TX
OverviewLevel: Experienced
Position Type:
Full Time
Category:
Salary Exempt
Electromechanical Product Support Specialist – Elevator Controls
Dallas RSC – Irving, TX 75038
Full Time, Regular
Vantage Elevation
If you are a hands-on technical problem-solver who enjoys helping customers and turning complex equipment issues into practical solutions, then keep reading! We are searching for a customer-focused Electromechanical Product Support Specialist to join our Vantage team and support the Nexus Elevator Control System.
About Us
Vantage Elevation, LLC is North America's leading independent manufacturer of elevator components and systems. Vantage is comprised of business units including GAL Manufacturing; GAL Canada; BSIS;
Hollister-Whitney;
Elevator Controls;
Courion;
Bore-Max;
Thames Valley Controls; and Vertical Dimensions. Through its brands, Vantage supplies almost all electromechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and the United Kingdom.
About the Role
The Electromechanical Product Support Specialist helps customers, distributors, elevator mechanics, installers, and field technicians install, start up, diagnose, repair, and maintain the Nexus Elevator Control System. This is a hands-on equipment-support position, not an IT help-desk or network-support role. The work centers on electrical and mechanical equipment, including motors, relays, contractors, transformers, sensors, switches, brakes, doors, field wiring, and control circuits.
Support is provided primarily by phone from the Dallas office, with occasional travel to customer sites when an issue cannot be resolved remotely. The specialist uses wiring diagrams, controller prints, manuals, meter readings, field observations, and logical troubleshooting to identify the source of a problem and guide the customer through a safe, practical solution.
The strongest candidates are service technicians, maintenance technicians, equipment installers, mechanics, or other hands-on troubleshooters who have worked directly with electromechanical equipment. Experience may come from elevators, industrial machinery, aviation maintenance, HVAC, automated equipment, material handling, farm or construction equipment, power systems, or similar technical fields.
Requirements
We are searching for a candidate with:
- High school diploma or equivalent; relevant military, trade-school, apprenticeship, technical, or field-service training is valued
- Three or more years of hands-on experience installing, servicing, maintaining, repairing, or troubleshooting mechanical, electrical, or electromechanical equipment
- Demonstrated mechanical aptitude and the ability to identify how electrical controls interact with physical equipment and moving components
- Experience using wiring diagrams, schematics, service manuals, diagnostic procedures, and common electrical test equipment, such as a multimeter
- Ability to guide another technician through a repair by phone using clear questions, careful listening, and logical troubleshooting
- Ability and willingness to work around industrial equipment, use appropriate personal protective equipment, and travel to field locations when needed
- Strong mechanical, electrical, and electromechanical troubleshooting abilities
- Working knowledge of motors, relays, contractors, transformers, sensors, switches, brakes, doors, field wiring, and control circuits
- Ability to connect an electrical symptom to a mechanical condition and distinguish controller issues from installation or equipment issues
- Practical root-cause analysis skills and sound judgment when selecting tests, repairs, or escalation paths
- Professional customer-service and active-listening skills, with the ability to explain technical steps clearly to both experienced mechanics and less-experienced users
- Strong documentation, organization, and follow-through skills, with the ability to manage several customer issues simultaneously
- Basic proficiency with Microsoft Office and the ability to learn the Company's case-management and…
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