NLP Engineer, Assistant Vice President

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience.

We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride.

If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

We are seeking a passionate and skilled NLP Developer to join our dynamic Conversational AI team. In this role, you will play a crucial part in designing, developing, and implementing cutting-edge virtual assistants and chatbots using the latest AI technologies. You will be at the forefront of innovation, creating seamless and engaging conversational experiences for our users.

• Design, develop, and deploy sophisticated virtual assistants and chatbots using leading AI platforms.
• Implement robust natural language processing (NLP) models for intent recognition, entity extraction, and context management to ensure accurate and human-like conversations.
• Leverage NLP Tools for intent development and creating intelligent bot interactions.
• Build and maintain agentic bots capable of understanding and responding to user needs proactively.
• Integrate bots seamlessly with backend systems via APIs, connecting them to live chat platforms and other communication channels.
• Design and implement secure data storage and retrieval mechanisms for user data, leveraging databases like Mongo
  
  DB, SQL, or other No
  
  SQL solutions.
• Develop comprehensive error handling and fallback systems to ensure a smooth user experience, including intelligent handoff to human agents when necessary.
• Adhere to user data privacy best practices, safeguarding sensitive information and ensuring compliance with relevant regulations.
• Create bots equipped with features such as FAQ automation, engaging small talk capabilities, rich content rendering, account troubleshooting, and seamless live agent handover.
• Stay at the forefront of AI advancements, exploring and integrating the latest GenAI platforms like Gemini and GPT for seamless integration.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of proven experience as a Software Developer, with a strong focus on building AI-powered applications.
• Hands-on experience in developing virtual assistants and chatbots using AI platforms and microservices, including Kore.
  
  AI.
• Proficiency in Python or JavaScript/Type Script, demonstrating strong programming fundamentals.
• Solid understanding and practical experience in NLP concepts and techniques.
• Experience with API integrations, connecting bots to various backend systems and platforms.
• Familiarity…