Software Engineer ; ServiceNow Platform Developer

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

This position will be responsible for the analysis, design, testing, development and maintenance of best in class software experiences. The candidate is a self-motivated individual who can collaborate with a team and across the organization. The candidate takes responsibility of the software artifacts produced adhering to U.S. Bank standards in order to ensure minimal impact to the customer experience. The candidate will be adept with the agile software development lifecycle and Dev Ops principles.

• Responsible for designing, developing, testing, operating and maintaining products
• Takes full stack ownership by consistently writing production-ready and testable code
• Consistently creates optimal design adhering to architectural best practices; considers scalability, reliability and performance of systems/contexts affected when defining technical designs
• Performs analysis on failures, proposes design changes, and encourages operational improvements
• Makes sound design/coding decisions keeping customer experience in the forefront
• Takes feedback from code review and applies changes to meet standards
• Conducts code reviews to provide guidance on engineering best practices and compliance with development procedures
• Accountable for ensuring all aspects of product development follow compliance and security best practices
• Exhibits relentless focus in software reliability engineering standards embedded into development standards
• Embraces emerging technology opportunities and contributes to the best practices in support of the bank’s technology transformation
• Contributes to a culture of innovation, collaboration and continuous improvement
• Reviews tasks critically and ensures they are appropriately prioritized and sized for incremental delivery; anticipates and communicates blockers and delays before they require escalation

• Bachelor’s degree, or equivalent work experience
• Three to five years of relevant experience

• Hands‑on experience with Service Now Customer Service Management (CSM) and IT Service Management (ITSM) modules, including design, development, and implementation
• Strong proficiency in Service Now scripting, including client‑side and server‑side JavaScript and AngularJS
• Experience building and managing workflows using Flow Designer and Workflow Editor
• Solid understanding of Service Now APIs, including REST integrations and Scripted REST API development
• Expertise in Advanced Work Assignment (AWA), including configuration of channels, queues, assignment rules, agent presence, and capacity management, with ability to troubleshoot issues in Agent Chat and Configurable Workspace
• Proficiency in Service Portal development, including creation of portals, pages, and widgets, with custom logic using AngularJS
• Strong experience with scripted platform components, including Business Rules, Script Includes, UI Actions, and Scheduled Jobs
• Ability to customize Service Now UI using UI Pages, UI Macros, and CMS, with front‑end development experience in HTML and CSS

This role requires working from a U.S. Bank location three (3) or more days per week.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E‑Verify program.