Lead ServiceNow Developer with strong AI​/GenAI expertise

Lead Service Now Developer with strong AI/GenAI expertise1

We are looking for an experienced Service Now Developer with strong AI/GenAI expertise to design, develop, and implement innovative Service Now solutions that combine the Service Now platform with modern AI capabilities. The ideal candidate will have hands-on experience with Service Now development, Now Assist, AI agents, Graph RAG, Agentic RAG, Lang Graph, Lang Chain, and Neo4j, along with strong programming skills in Python and JavaScript.

This role will be responsible for building intelligent, context-aware solutions and AI agents that leverage enterprise knowledge, Service Now data, and graph-based relationships to automate workflows and improve user experiences.

• Design, develop, configure, and maintain solutions on the Service Now platform.
• Develop Service Now applications, workflows, integrations, business rules, Script Includes, REST APIs, UI components, and custom applications.
• Configure and extend Now Assist capabilities to support enterprise AI use cases.
• Design and develop AI agents/agentic workflows within the Service Now platform.
• Build and integrate Graph RAG and Agentic RAG solutions for enterprise knowledge retrieval and reasoning.
• Develop AI-powered solutions using Lang Graph and Lang Chain.
• Design and implement knowledge graphs and graph-based retrieval solutions using Neo4j.
• Integrate Service Now data and enterprise knowledge sources with AI/LLM-based applications.
• Develop intelligent agents capable of retrieving information, reasoning over enterprise data, and executing appropriate actions.
• Build RAG pipelines, including document ingestion, chunking, embeddings, retrieval, reranking, context construction, and response generation.
• Develop integrations between Service Now, AI/ML services, vector/graph databases, and external enterprise systems.
• Write clean, maintainable, and scalable Python and JavaScript code.
• Collaborate with architects, product owners, business stakeholders, and AI/ML engineers to translate business requirements into scalable technical solutions.
• Implement appropriate security, access controls, governance, monitoring, and testing for AI-enabled Service Now solutions.
• Troubleshoot production issues and continuously improve the performance and reliability of AI and Service Now solutions.

• Service Now Strong hands-on experience as a Service Now Developer.
• Experience with Service Now development and configuration across areas such as:
  Business Rules Script Includes Client Scripts UI Policies / UI Actions Workflows / Flow Designer REST/SOAP integrations Service Now APIs Custom applications
• Strong understanding of the Service Now platform architecture and development best practices.
• Experience configuring and extending Now Assist.
• Hands-on experience developing or configuring AI agents on the Service Now platform.
• AI / GenAI / RAG Strong understanding of Generative AI, LLMs, RAG, and AI agents.
• Hands-on experience building Graph RAG solutions.
• Hands-on experience with Agentic RAG / Agentic AI architectures.
• Experience designing AI agents that can reason, retrieve information, use tools, and execute actions.
• Strong understanding of retrieval pipelines, embeddings, vector search, knowledge graphs, context management, and prompt engineering.
• Experience integrating LLMs with enterprise applications and data sources.
• AI Frameworks & Technologies Hands-on experience with Lang Graph for building agentic workflows.
• Strong experience with Lang Chain and its components for LLM/RAG application development.
• Experience with Neo4j and knowledge graph concepts.
• Experience designing graph-based retrieval and reasoning workflows.
• Experience working with APIs and integrating AI services with enterprise platforms.
• Programming Strong JavaScript development skills, particularly in the context of Service Now.
• Strong Python programming skills for AI/GenAI integrations and backend development.
• Ability to develop production-quality, modular, testable, and maintainable code.

• Experience with Service Now AI Search, Now Assist, Virtual Agent, Knowledge Management, or Intelligent Automation.
• Experience with LLM platforms such as OpenAI, Azure OpenAI, Anthropic, or similar technologies.
• Experience with vector databases and semantic search technologies.
• Understanding of knowledge graph modeling, graph algorithms, and graph-based retrieval.
• Experience with REST APIs, microservices, cloud platforms, and enterprise integrations.
• Experience implementing AI solutions with enterprise security, governance, and responsible AI considerations.
• Service Now certifications such as Certified System Administrator (CSA) or Certified Application Developer (CAD) are preferred.

12 years of developement experience

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