Associate Director Staff Engineer; GraphQL, Java, Kotlin, Nodejs

Key Responsibilities (Top
5)

• 1. Architecture Design & Domain-Aligned Solutions
  Define and evolve scalable, resilient architectures for communication platforms supporting customer engagement (voice, messaging, digital channels)
  Design solutions aligned to industry-specific requirements:
  Financial Services: security, compliance, auditability
  Communications: real-time processing, high availability
  Mar Tech: personalization, event-driven engagement
  Ensure alignment with enterprise target-state architecture and platform strategy
• 2. Hands-on Engineering (≈50%)
  Design and implement backend services, APIs, and integration layers
  Build and deploy applications using containerized environments and Kubernetes orchestration
  Develop production-grade code, prototypes, and reference implementations
• 3. API, Data & Integration Architecture
  Architect API-first ecosystems, including GraphQL and RESTful services
  Design event-driven and streaming architectures to support real-time communication and marketing workflows
  Integrate with enterprise platforms such as: CRM systems (e.g., Salesforce)
  Contact center / CPaaS platforms
  Marketing automation and customer data platforms
• 4. Cross-functional Leadership & Influence
  Collaborate with engineering, product, and enterprise architecture teams to ensure solution alignment and execution
  Act as a thought partner, introducing innovative approaches and improving system design quality
  Influence decisions across teams without formal authority
• 5. Standards, Governance & Continuous Improvement
  Establish and enforce architecture standards, reusable patterns, and engineering guardrails
  Drive simplification, scalability, and reduction of technical debt
  Evaluate emerging technologies and recommend pragmatic adoption aligned to business value

• Strong expertise in backend architecture and distributed systems design
• Hands-on experience with:
  Kubernetes and containerization (Docker, orchestration patterns)
• GraphQL and modern API architectures (REST, event-driven systems)
• Microservices and cloud-native platforms
• Observability:
  Distributed tracing (X-Ray/Open Telemetry), structured logging, metrics/alerting pipelines.
• Messaging & Orchestration: SQS/Event Bridge or equivalents (Pub/Sub, Service Bus); DLQs; workflow engines.
• CI/CD:
  Automated pipelines with tools including Github Actions, Jenkins or equivalent experience
• Experience building or supporting real-time or high-throughput systems
• Proficiency in backend technologies (e.g., Java, Kotlin, Node.js, Go, or similar)
• Bachelor's Degree in Information systems, Computer Science or a related field.

Candidates should have experience in one or more of the following:

• Financial Services Secure, compliant systems (PII, PCI, regulatory constraints)
• Transactional platforms (payments, lending, servicing)
• Communications / Mar Tech / Contact Center Low-latency, high-availability distributed systems
• Personalization engines, campaign orchestration
• Voice, messaging, IVR, or omnichannel engagement platforms

• Ability to operate across strategic architecture and hands-on implementation
• Strong grounding in: scalability, resiliency, and performance engineering
• API lifecycle and governance
• system integration and orchestration patterns
• Experience aligning solutions to enterprise target-state architecture

• Self-starter:
  Proactively drives outcomes with minimal oversight
• Thought provocateur:
  Challenges existing paradigms and elevates architectural thinking
• Collaborative:
  Builds alignment across engineering, product, and architecture teams
• Pragmatic:
  Balances long-term vision with near-term delivery needs
• Influential communicator:
  Clearly conveys complex technical concepts to varied stakeholders

One Main Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.