Operations Supervisor

Company Overview

Forward Air (NASDAQ: FWRD) is a leading asset‑light freight and logistics company, providing less‑than‑truckload (“LTL”), truckload, intermodal and pool distribution services across the United States and Canada. The company has revenues in excess of $1 B annually and is dedicated to finding and developing top talent.

Operations Supervisor

Forward Air is looking for a capable and dedicated individual to coordinate all activities of dockworkers, drivers and other support personnel. The Operations Supervisor will plan, direct and control resources associated with the timely, damage‑free and safe loading/unloading of freight on assigned shifts, provide training, performance feedback and disciplinary recommendations when necessary. Previous experience with cargo operations is a plus.

• Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations.
• Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers.
• Assign job tasks to workers according to unloading and loading schedules.
• Provide guidance to subordinates on goals and objectives on a weekly basis.
• Maintain appropriate load plans and ensure proper maintenance of facility, forklift equipment, trailers and handling supplies.
• Execute appropriate load plans and maintain load balance to ensure safe vehicle operation.
• Coordinate work assignments, monitor performance, and provide training on relevant job duties.
• Maintain facility appearance, condition and security, and perform facility inspections.
• Assist in the loading and unloading of trailers.
• Other duties as assigned.

• 5–7 years of management experience in a high‑volume, fast distribution environment.
• Bachelor’s degree in Management, Logistics, or Industrial Engineering preferred.
• Previous route planning experience.
• Strong team player who thrives in a fast‑paced environment.
• Ability to drive performance of direct reports and lead a lean manufacturing environment.
• Prior air freight experience required; international/import experience a plus.
• Demonstrated leadership ability, effective communication with all levels of operations.
• Must be flexible to work weekends and nights.
• Must possess forklift and general freight handling experience and knowledge of DOT rules and regulations.
• Experience with a contingent workforce during peak seasons.
• Physical ability to lift up to 50 pounds frequently and 90 pounds occasionally.

• “Can do” attitude with a “will do” work ethic.
• Strong time management skills and ability to work well under pressure.
• Proficiency in Microsoft Office, Outlook, AS400.
• Excellent communication and problem‑solving skills.

Forward Air is an Equal Opportunity employer.