Operations Coordinator; Drivers

Jitsu is an expedited urban last‑mile delivery service, providing customers with a superior same‑day and next‑day delivery experience. Leveraging purpose‑built modern technology and a gig driver fleet, Jitsu delivers a differentiated delivery experience at a competitive cost, overcoming the limitations of legacy delivery providers. Operations exist in major U.S. metropolitan areas, enabling high‑volume shippers to meet rising customer demands.

Under the supervision of the Planning Manager and with a functional relationship with the Operations Manager, this position coordinates final‑mile delivery operations in the market to achieve company Safety, Quality, and Cost standards. The role collaborates with the market’s Outbound Lead(s), Driver Partners, and Delivery Service Providers, and works with other members of the Transportation Department and Engineering Department (routing optimization).

• Follow company safety protocols: wear required PPE, follow Operations/Outbound Supervisor instructions, and report unsafe working conditions or actions to management.

• Ensure packages are sent out for delivery each operating day according to the company schedule requirements.
• Release routes to the driver pool according to routing guidelines.
• Assist in confirming driver assignments and ETAs at least 12 hours before route pickup.

• Manage relationships with the market driver pool.
• Assist in new driver recruitment and onboarding to maximize driver engagement and retention.
• Assist in selecting, evaluating, and managing relationships with delivery service provider (DSP) vendors.
• Use client forecasts and launch schedules to determine driver coverage requirements and ensure market driver availability is efficiently matched with demand to achieve OTD and final‑mile cost metrics.
• Coach and mentor driver partners and delivery service providers to enable achievement of on‑time delivery, final‑mile cost, and customer satisfaction metrics.
• Assist in development and implementation of market routing parameters, volume allocation guidelines, etc.
• Perform other duties as assigned.

• High school diploma or equivalent.
• At least three years of related experience in the local market (last‑mile delivery, dispatching, transportation, etc.).
• Excellent knowledge of local market geography, transportation arteries, traffic patterns, etc.
• Strong supervisory and leadership skills with the ability to develop relationships with and influence independent contractors.
• Excellent verbal and written communication skills, able to interact with diverse audiences.
• Strong analytical and problem‑solving skills.
• Excellent organizational skills and attention to detail.
• Excellent time‑management skills with a proven ability to meet deadlines in a time‑sensitive environment.
• Proficient with Google Drive, Slack, and related operations software.
• OSHA Forklift Operator certification is a plus.

• Stand, walk, sit at a desk, work on a computer, climb, kneel, crouch, or crawl.
• Move or lift up to 60 pounds daily.

This role requires willingness to work flexible hours, including holidays and weekends, as required by operational needs. Typical start times are 5 a.m.–7 a.m., five consecutive workdays with two consecutive days off (e.g., Sun–Thurs or Sat–Wed). Weekend or holiday shifts may be required based on operational needs and client volume.

This position does not typically require travel.

Irving, Texas.

In person.

$20–$25 hourly wage (Irving, TX).