Logistics Associate Specialist

• Assemble multiple routes for customer orders within a market
• Maintain phone communication between external customers and contracted drivers/couriers
• Assist contracted drivers with delivery issues
• Resolve customer issues and complaints and answer questions
• Monitor progress of delivery routes
• Perform customer billing and data entry tasks
• Assign drivers/couriers delivery routes
• Oversee unloading processes of returning routes at day's end

• Experience with Microsoft Office products such as Word, Excel, PowerPoint and Outlook
• High school diploma or equivalent
• 1-year related experience including call center experience
• Strong customer service skills and the ability to satisfactorily resolve issues
• Solid ability to multitask with exceptional organizational skills
• Ability to lift up to 25 pounds

Demonstrates strong customer service skills and the ability to effectively resolve issues while managing multiple delivery routes and coordinating with drivers. Proficient in Microsoft Office products for data entry and billing tasks.

• Customer Service Skills
• Microsoft Office Proficiency
• Call Center Experience
• Organizational Skills
• Multitasking Ability

• Data Entry
• Customer Billing
• Route Assignment
• Delivery Monitoring

• Problem Solving
• Communication
• Issue Resolution

• High School Diploma or Equivalent

• Delivery Coordination
• Customer Orders
• Contracted Drivers
• Unloading Processes