Lending Operations Improvement Specialist

Position:Lending Operations Improvement Specialist

Location: 12701 Schabarum Ave

Irwindale, CA

Remote Status: Hybrid

Job :255

# of Openings:1

Lending Operations Improvement Specialist

Role Summary

This role provides support for strategic initiatives across DMV, Funding, Loan Servicing, and Lending Operations. The position focuses on enhancing operational efficiency through structured project coordination, performance reporting, and quality assurance activities, with particular emphasis on lending-related process improvements. The role does not include direct people management responsibilities but requires regular collaboration with cross-functional teams to ensure consistent execution, compliance, and continuous improvement across lending operations.

Duties and Responsibilities

Project Management and Coordination

• Lead and track cross-functional projects related to DMV processing, loan funding, and servicing workflows.
• Maintain project documentation, timelines, and deliverables to ensure alignment with business objectives.
• Collaborate with internal stakeholders to gather requirements, define project scope, and monitor progress.

Reporting & Data Analysis

• Maintain operational dashboards and reports to monitor performance and service levels.
• Monitor trends in processing times, error rates, and funding delays to identify areas for improvement.
• Present insights to leadership to support data-driven decisions.

Quality Control & Compliance Monitoring

• Perform quality control checks and audits of DMV documentation, funding packages, and servicing transactions to ensure accuracy, compliance, and service excellence.
• Prepare documentation for internal reviews and regulatory audits in partnership with compliance teams.
• Collaborate with internal teams to evaluate workflows, identify process gaps and inefficiencies, and recommend improvements.
• Support the development and implementation of standard operating procedures (SOPs) for loan servicing and DMV processes.
• Document process changes and ensure clear communication to impacted teams.

Cross-Functional Collaboration

• Act as a liaison between departments to ensure consistent communication and alignment on project goals.
• Assist in creating and maintaining training materials and procedural documentation to support operational consistency.
• Support change management efforts by communicating updates and providing training as needed.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Experience

• Three or more years’ experience in operations, project coordination, or quality control within financial services or lending.
• Familiarity with DMV title processing, loan funding procedures, and loan servicing operations.
• Experience with projection coordination and quality assurance in a financial services environment (e.g., Excel, Smart Sheet SCRUM Project Management Methodology).
• Excellent organizational and communication skills.
• Ability to work independently and manage multiple priorities.

Education/Certifications/Licenses

Interpersonal Skills

• Excellent communication and interpersonal skills, with the ability to manage escalations and collaborate with cross-functional teams.

Computer Skills

• Proficiency in Microsoft 365 products (Outlook, Teams, Word, Excel).
• Proficiency with lending/servicing systems.
• Strong computer skills and ability to quickly gain proficiency in new programs.

Other Skills

• Strong attention to detail, analytical thinking, and organizational skills.
• Ability to work collaboratively across teams without direct authority.
• Ability to properly safeguard…