Customer Service Representative Job Irwindale area,California USA,Customer Service/HelpDesk

Position

Customer Service Representative – Sales Team

Schedule

5 days a week, 8‑hour shifts, weekends and holiday rotations required
Consecutive days off
Shift start times range from 7:00 am to 9:00 am

The Role

Join our Sales team as a Customer Service Representative and help create a great customer experience every day. You'll process customer orders with speed and accuracy, pull routine reports, and be a friendly, knowledgeable go‑to for questions about our products and services. You'll also partner closely with Operations, Transportation, and Sales to keep things running smoothly and make sure customers get what they need.

Essential

Responsibilities

Responding to customer requests: provide timely and accurate responses to customers inquiring about order status or product details.

Processing orders, changes, and returns: process orders, modifications, and returns in alignment with department policies.

Communicating feedback: relays timely feedback regarding any service failures or customer concerns.

Collaborating with Sales Team: work in partnership with the sales team to exceed customer service expectations.

Maintaining office supplies and inventories: manage supplies, including monthly ordering.

Welcoming guests and visitors: serve as the face of the front desk, welcoming guests and visitors professionally.

Required Skills and Experience

Ten‑key by touch (fast and accurate).
Intermediate computer skills, including accurate data entry.
1–2 years customer‑service experience supporting customers by phone and email.
Comfort using internal chat tools.
Ability to multitask and stay organized while capturing details accurately.
Detail‑oriented with a commitment to quality.
Dependable and able to work the assigned weekly schedule.

Preferred Skills and Experience

Familiarity with the produce industry and common produce varieties.
Experience with tools such as Microsoft Office, Tableau, and/or AS400.
Warm, professional phone presence and a customer‑first mindset.
Adaptable and calm under pressure, able to shift priorities as needs change and keep partners informed.
Strong written and verbal communication skills.

Additional Information

This is a safety‑sensitive position.

This employer participates in E‑Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I‑9 to confirm work authorization.

We do not provide H1‑B sponsor ships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including, but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

Benefits

An amazing company culture
Medical/dental/vision on the first of the month following hire
ESOP (profit sharing) and 401(k)
Paid vacations, paid holidays, and sick days
100% prepaid college tuition for employees and their dependents
Employee assistance program (EAP)

Compensation

$22–$24.00 per hour, depending on experience
Potential 90‑day performance‑based raise
Yearly review with possibility of increase based on performance and tenure

Equal Opportunity Employer

Charlie's Produce is an Equal Opportunity Employer and is committed to diversity and inclusion.

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