Customer Service Clerk -Part Time

Job Overview

We are looking for a Customer Service Representative to join our OD Family Culture. This role will successfully provide exceptional customer service duties in the service center, as well as support to other members in a fast-paced high call volume environment.

• Answer phones and respond to emails in a courteous and timely manner.
• Perform general customer service by giving rate quotes, sales bids, status of shipments, helping customers correctly fill out a Bill of Lading and label freight.
• Respond to customer issues and questions in a timely manner.
• Provide Service 2.OD to internal and external customers.
• Assist with general office duties such as mailing, filing, and copying as needed.
• Scan documents such as Bill of Ladings, Delivery Receipts, permits and other documents into the computer system.

• High School diploma or equivalent (preferred).
• 1 year of customer service experience, preferably in the transportation industry.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office.
• AS400 experience preferred.
• Ability to handle multiple requests and priorities in a fast-paced environment.
• Demonstrated aptitude for quickly learning new systems and processes.

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements. ($20.00-$25.95 per hour).

• Working Days:
  Monday, Tuesday, Wednesday, Thursday, Friday.
• Shift: AM.
• The working days and shift are estimates and are subject to change at any time based on job scheduling and/or business levels.

Old Dominion conducts a review of an Applicant’s or Employee’s criminal history in connection with a conditional offer of employment. The company reasonably believes that a criminal history may have a direct adverse relationship with responsibilities such as security and protection of high value freight, handling sensitive information, and providing professional customer service. Applicants with arrest or conviction records will be considered in accordance with the California Fair Chance Act and related ordinances where applicable.

• Great Health Benefits including a Zero premium medical plan for employee only coverage.
• Vision & Dental.
• Short Term & Long Term Disability.
• Flex Spending Accounts.
• 401k Retirement plan with company match and additional discretionary match opportunity.
• Life Insurance.
• Wellness Program.
• 15 Days Paid Time Off (includes vacation and state sick leave).
• 9 Paid Holidays including a birthday holiday.
• Tuition Reimbursement for Drivers and Technicians.
• Training and growth opportunities to build a career.
• National Career Opportunities available at 260+ service centers.
• Promotion from within philosophy.

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).